A
Customer Hemkumar
Phone +919840914423
Rep Suganya
Team Health Advisory
Date 2026-02-19 16:04
Duration 25:31
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 17, 2026
CityChennai

Call History

7 attempts
Total Attempts7
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time25.9 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
8.0/10

Active Alerts

1
!!

High-Value Deal Lost: ₹80,000

Suganya lost a ₹80,000 deal with Hemkumar. Immediate review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package AIWO 181 Biomarkers
Deal Value ₹80,000
Discount Offered 15.00%
Calls Before Closure 7
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 10% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 25:31 (1532s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 245
Rep Words / Customer Words 2145 / 1120
Rep Longest Monologue 115s
Customer Longest Monologue 45s
Silence Gaps (>2s) 12 (max 38.0s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Overall idhu fulla cover pannumbodhu enbadhu K varum sir... Rendu perukkum sertha?
price Customer Yes value stacking & emotional discounting Excellent
Competitor Comparison
Thyrocare-laye 138 test onnu irukku.
competition Customer Yes differentiation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 80000.00 Interested Comprehensive health checkup covering 181 markers.

Key Moments

5
01:06
Fatty Liver Disclosure
Provides the primary medical hook for the sale.
11:20
Wife Inclusion
Customer decides to include his wife, doubling the potential deal value.
13:00
Price Reveal (80k)
Critical friction point where the customer realizes the premium nature of the service.
20:20
15% Discount Offer
Agent secures commitment by 'getting approval' for a higher discount.
23:35
Founder Consultation Fee Mention
Agent uses the 2-Lakh-per-minute fee to anchor the value of the brand and founder.

Discovery Questions

3
Q1 Enna purposegaaga panreengaannu therinjukkalaamaa sir?
Q2 Ungaludaiya dietlaam eppadi sir irukkum?
Q3 Vera endha vidhamana health issues-um ungalukku kidaiyadhu, illa illa illa correct-u thaangala?

Trust Signals

3
Sharing alcohol habits openly
Asking to meet the founder (Sivasankaran)
Discussing wife's health

Enthusiasm Signals

2
Interest in 181 biomarkers
Desire to attend events with the founder

Resistance Signals

2
Price objection (80k per person)
Comparison with Thyrocare pricing

Confusion Signals

1
Clarifying if 80k was for one or two people

Topics Discussed

Fatty Liver 181 Biomarkers Preventive Care Thyrocare Partnership Alcohol Habits Vitamin D & Breathing Tumor Panels Hormone Testing Pricing and Discounts Founder (Sivasankaran) Access

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquisitive about the call source.
Discovery 2 neutral Openly shares health concerns and habits.
Price Reveal 3 neutral Surprised by the 80k price tag.
Negotiation 4 neutral Appreciates the discount and personal touch.
Closing 5 neutral Agrees to provide details and check with wife.

Call Transcript

Click to expand
Source File +919840914423 19-2-2026, 4-4-15pm.mp3
Transcript +919840914423_19-2-2026,_4-4-15pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20271