A
Call Intelligence
Sameer Chowdhry with Suganya — Feb 18, 2026 18:01
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Sameer Chowdhry.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Sameer Chowdhry. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Consultative
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:45 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
38 / 11
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 10.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Third-party Consultation
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult doctor
Neenga unga doctoroda check pannunga check pannittu enakku let me know sir.
|
third-party consultation | Customer | Yes | agreement | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Implicitly referring to the details shared via message/email based on CRM campaign name. |
Key Moments
200:06
Confirmation of shared details
Establishes that the information transfer has occurred.
00:10
Doctor consultation instruction
Sets the primary hurdle/next step for the sale to progress.
Trust Signals
2
Prospect confirms receipt of details
Prospect agrees to the next step of reviewing with a doctor
Resistance Signals
2
Prospect is not making an immediate decision
Prospect defers to an external authority (doctor)
Topics Discussed
Information sharing
Doctor consultation
Follow-up call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Closing | 2 | neutral | Agreeing to review and wait for a callback. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 1
3.33s
Hello.
Speaker 0
5.49s
Hello.
Speaker 1
6.19s
Aa sir Suganya sir ungalukku share pannitten sir details ellame.
Speaker 0
8.81s
Okay okay okay okay.
Speaker 1
10.35s
Neenga unga doctoroda check pannunga check pannittu enakku let me know sir.
Speaker 0
12.93s
Aa
Speaker 0
13.37s
Pannittu.
Speaker 0
14.85s
Okay.
Speaker 0
15.87s
Ok ok ok
Speaker 1
16.53s
Ok-nga? Okay, thank you.
Speaker 1
24.95s
As I when you I call back sir.
Speaker 1
29.87s
Hello
Speaker 1
40.25s
Hello