A
Call Intelligence
Sameer Chowdhry with Suganya — Feb 18, 2026 17:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Sameer Chowdhry. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
20% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
3:07 (188s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
64
Rep Words / Customer Words
312 / 284
Rep Longest Monologue
16s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Medical Approval
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to check with doctor
I have to check with the doctor first. Because doctor only has to decide.
|
authority | Customer | Yes | agreement & support | Excellent |
|
Requires 640 slice CT
They want me to do six forty... if your tests are all okay then okay.
|
product gap | Customer | Yes | feature mapping | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Explaining the blood test coverage including tumor and cardiac markers. |
| aiwo 360 program | Rep | -- | Other | Includes VO2 Max, Dexa Scan, and Coronary Artery Calcification (CAC) scan. |
Key Moments
300:32
Introduction of 360 Program
Shifted the conversation from a simple blood test to a comprehensive health program.
01:31
Disclosure of Heart Condition
Critical discovery moment where customer reveals bypass and stenting history.
02:25
CAC Scan Explanation
Agent addresses the customer's specific need for heart imaging.
Discovery Questions
2
Q1
Do you have it's all blood test or you also do 640 slice?
Q2
Neevu chennaiyalli dhaana sir?
Trust Signals
2
Sharing detailed surgical history
Acknowledging seeing AIWO on social media
Enthusiasm Signals
1
Asking for WhatsApp details immediately
Resistance Signals
1
Refusal to commit without doctor's consultation
Confusion Signals
1
Clarifying the difference between 360 program and 640 slice CT
Topics Discussed
Blood tests
183 Biomarkers
360 Program
Heart Surgery History
CT Scans (640 slice vs CAC)
WhatsApp Information Sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Discovery | 2 | neutral | Asks specific technical questions about scan slices. |
| Closing | 3 | neutral | Thanks the agent multiple times for the information. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello
Speaker 1
1.47s
Hello.
Speaker 0
2.61s
mr. sameer chowkri.
Speaker 1
5.01s
speaking
Speaker 0
5.71s
aa sir. sukanya i o health advisor from i o medical center sir.
Speaker 1
10.51s
Suganya I have to get back to you only.
Speaker 1
15.07s
I what I think you should do is you should send me by WhatsApp what are the different packages you have.
Speaker 0
21.75s
Okay okay sir.
Speaker 1
24.93s
Do you have it's all blood test or you also do
Speaker 0
28.75s
problem.
Speaker 1
29.27s
640 slice at Ivo.
Speaker 0
32.29s
Sir engakitta three sixty-um irukku blood test-um irukku sir.
Speaker 1
37.39s
three sixty irukka?
Speaker 0
38.47s
Aa three sixty irukku. Blood test blood test mattum venumnaa blood test mattum master health checkup maadhiri blood test mattum irukku.
Speaker 0
45.47s
okay. 183 biomarkers adhula vandhu cover aagum. advanced test ellame adhula vandhu cover aayidum. unga tumor panel, vitamins panels, lipid profile, cardiac test marker, elements, heart, andha maadhiri fullaave cover aayidum sir.
Speaker 1
45.57s
Okay.
Speaker 1
48.99s
Okay.
Speaker 1
52.83s
Panel.
Speaker 1
54.23s
profile-il cardiac arrest
Speaker 1
56.63s
Indha maadhiri fullaave kaappi
Speaker 1
61.47s
oke.
Speaker 0
62.43s
urine test idhula cover aayidum. one eighty three biomarkers plus omega three six test adhuvume ungalukku idhula cover aayidum. ungalukku stan, dexa andha madhirilaam venumna three sixty program irukku.
Speaker 1
63.13s
Test
Speaker 1
64.21s
180
Speaker 1
66.93s
omega threes.
Speaker 1
69.73s
Ungalukku chance
Speaker 0
75.09s
adhu vandhu one day full-aa vandhu neenga spend panra maadhiri irukkum ungalukku vandhu Vivo 2 Max Dexa Scan
Speaker 1
79.95s
So send me all the details, no? What is?
Speaker 0
82.61s
Because I mean
Speaker 1
82.61s
Because I need I don't need
Speaker 1
87.09s
Okay. Why I am required?
Speaker 0
89.49s
aa
Speaker 1
91.05s
just just send now because i i have to check with the doctor also. i am a heart patient. so absolutely fine but uh...
Speaker 0
94.63s
Partition.
Speaker 0
95.97s
to absolutely fine but
Speaker 1
99.09s
I would definitely want to know about the so they want me to do six forty. So if your tests are all okay then okay so so it's curated for him now.
Speaker 0
102.47s
So they want me to do 640.
Speaker 0
105.51s
So if your tests are all okay then
Speaker 0
111.53s
Okay sir. Naan vena inga team lead-ukku vandhuttu unga call connect pannuren sir. Neenga eppa free-nnu sollunga. Avanga vandhu ungalukku contact pannunga. Okay.
Speaker 1
113.27s
Veettukku vandhuttu unga call connect panren sir. Eppo free-nnu sollunga.
Speaker 1
116.95s
First you just send me the details.
Speaker 1
119.43s
I have to check with the doctor first. Okay. Because doctor only has to decide and if they give the go ahead then we have no problem. Okay okay. We've seen a lot of your
Speaker 0
122.99s
decide and then they get to go ahead and we have no problem.
Speaker 0
126.63s
Okay okay saringa.
Speaker 1
130.21s
I mean you have been on social media, you've been Yeah, yeah, but
Speaker 0
132.69s
So
Speaker 0
136.01s
neevu chennaiyalli dhaana sir?
Speaker 1
137.35s
Okay okay sir. Neenga ippo
Speaker 0
138.39s
Okay okay sir. Neenga ippo heart patient appadindradhunaala three sixty poyitteenganaakka ungalukku
Speaker 1
143.11s
Waiting nokkaam.
Speaker 0
145.13s
coronary artery calcification CT scan heart-ukku mattum CT scan thaan adhula vandhu cover aagum sir.
Speaker 1
146.67s
Calcification
Speaker 1
149.41s
So he is asking for do six forty.
Speaker 1
153.29s
at a polo heart.
Speaker 1
154.85s
but if your package includes and because
Speaker 1
158.09s
I'll I have to check with him. If he says no only six forty is required.
Speaker 0
159.79s
He says no only six four.
Speaker 0
162.25s
summaa pannu moodu.
Speaker 1
163.27s
because it has been
Speaker 1
166.89s
eleven years to my uh scenting and
Speaker 0
169.71s
and so 12 years
Speaker 1
172.49s
12 years to my bypass.
Speaker 0
174.85s
okay okay
Speaker 1
175.63s
So
Speaker 1
177.67s
It's better I check with him before I decide anything.
Speaker 0
182.21s
okay sir okay sir. i will share all the details for you whatsapp. thank you so much. thank you so much. madam kotha thank you. so, i will tell you one thing.
Speaker 1
183.51s
Okay.
Speaker 1
184.33s
Thank you so much thank you so much thank you so much.
Speaker 1
187.19s
So