A
Call Intelligence
Abhishek Bardia with Suganya — Feb 18, 2026 18:23
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Suganya
Suganya did not attempt to close on call with Abhishek Bardia. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Abhishek Bardia.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Abhishek Bardia. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:11 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
10 / 28
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:00
Automated Greeting
Indicates the rep did not reach the prospect directly.
00:05
Rep Introduction
Suganya identifies herself as a Health Advisor from Aiwo.
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated greeting/Assistant response. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hi, if you record your name and reason for calling I'll see if this person is available.
Speaker 0
5.59s
And Sujanya, health advisor from Aiva Medical Center.
Speaker 1
5.81s
I'm student.
Speaker 1
7.45s
Health Advisor kramayuva Medical Center.
Speaker 1
11.35s
powerful.