A
Call Intelligence
None with Suganya — Feb 16, 2026 10:20
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
4Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with None.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Low Performance: Suganya
Suganya scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:28 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
42 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current requirement
Ippodhaikku requirement illaama naan solren.
|
product_fit | Customer | No | direct acceptance | Poor |
|
Not needed/No record
Illa madam ippa record illa naan solren thevaiyilla.
|
final rejection | Customer | No | none | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Referencing a previous explanation given to the customer. |
Key Moments
200:17
Customer Rejection
The customer clearly states there is no requirement, shifting the call from a follow-up to a rejection.
00:23
Final Rejection
Customer reinforces that the service is not needed ('thevaiyilla'), leading to the end of the lead's viability.
Resistance Signals
2
Ippodhaikku requirement illaama naan solren
thevaiyilla
Topics Discussed
Blood test
Follow-up timing
Requirement status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Middle | 2 | neutral | Customer states there is no requirement. |
| Closing | 3 | negative | Customer firmly declines further contact. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
0.83s
Hello aa sir Indira sir.
Speaker 1
1.69s
Hello
Speaker 1
3.71s
Aa.
Speaker 0
4.15s
I am Suganya Seth from Ayur Medical Center-il irundhu.
Speaker 1
7.33s
Mm.
Speaker 0
7.75s
Neenga call back panna sollirukeenga sir innaikku.
Speaker 1
12.07s
Entha illa ethu ithu pannanum?
Speaker 0
13.41s
Blood testukkaga ungalukku explain pannirundhom illaiyaa sir
Speaker 1
17.85s
Ippodhaikku requirement illaama naan solren.
Speaker 0
21.69s
Okay okay sir, eppa sir call back pannattum?
Speaker 1
23.73s
Illa madam ippa record illa naan solren thevaiyilla.
Speaker 0
27.11s
Okay-nga sir, thank you.