A
Call Intelligence
Raghu Netaji with Suganya — Feb 19, 2026 16:57
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Raghu Netaji. Coaching opportunity.
Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with Raghu Netaji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
44% into call
Pitch Approach
Value-based differentiation
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
1:31 (91s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
184 / 68
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price/Competitor
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Pathinettayiram roopai romba jaasthi-nga actually
|
price | Customer | Yes | value stacking / competitive comparison | Average |
|
Already booked with competitor
Aenna naan Thyrocare-la book pannitten... naalaiku test-ku already book confirm pannitten
|
competition | Customer | No | comparison | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | The core product being sold for preventive health. |
Key Moments
300:33
Customer raises price objection
The primary barrier to sale is identified immediately.
00:39
Competitor reveal
Customer reveals he has already booked with Thyrocare, making the lead very difficult to convert.
01:23
Final Rejection
Customer confirms the test is tomorrow and closes the door on the current sale.
Discovery Questions
2
Q1
adhu enna purposekunnu therinjukkalaama sir?
Q2
vera entha health issues-um illalle sir?
Resistance Signals
3
Price objection
Competitor already booked
Interruption of agent's pitch
Topics Discussed
Annual blood tests
AIWO 181 Form
Price (18,000 INR)
Thyrocare
183 Biomarkers
Omega 3 and 6 fatty acids
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative in answering initial questions. |
| Price Discussion | 2 | neutral | Immediately brings up the high cost. |
| Closing | 3 | neutral | Firmly ends the conversation as he has already booked elsewhere. |
Call Transcript
Click to expand
Speaker 1
0.29s
Hello.
Speaker 0
1.39s
Hello Mr. Raghu.
Speaker 1
2.83s
Ya.
Speaker 0
3.85s
Naan I am Suganya as a health advisor from IO Medical Center.
Speaker 1
8.05s
Ok.
Speaker 0
9.01s
Neenga vandhu ippo annually vandhu blood test eduppeenga appadinnu sollittu neenga IO formla vandhu fill pannirukkeenga, adhu enna purposekunnu therinjukkalaama sir? Annually neenga blood test edukkureenga appadindradhu.
Speaker 1
15.91s
Adhu enna curve?
Speaker 1
20.25s
General health checkup thangal.
Speaker 0
22.63s
Okay okay, vera entha health issues-um illalle sir?
Speaker 1
26.11s
Onnum illainga.
Speaker 0
27.25s
Okay okay sir, okay sir, ippo naan enga side-la irundhu enna help sir ungalukku pannanum?
Speaker 1
33.27s
Illaiyenga, check panni paarthen naanu, eighteen thousand rupees potturundheenga neenga.
Speaker 0
36.33s
Aamaam sir.
Speaker 1
37.67s
Aenna naan Thyrocare-la book pannitten.
Speaker 0
40.25s
Thyroid care-la vandhu engakitta vandhu ondru aindhu moondru biomarkers irukku sir, but thyroid care-la vandhu avvalavulaam thara maattaanga, idhu ellame vandhu advanced test ungalukku, ungalai ippo neenga preventive pannikkanumna namakku varapporadhu ennandhadha namakku therinjukkanum.
Speaker 0
54.69s
Aduthathu namakku.
Speaker 1
55.15s
Pathinettayiram roopai romba jaasthi-nga actually adhanaala illa sir.
Speaker 0
57.33s
Illa sir idhe test indha onnu enbadhu moondru biomarkersai neenga Thyrocarelae poi kudunga, ivvalavu kaasu indha ivvalavu kammiya kaasukku avanga pannave maattanga sir Thyrocarelaye, engaludaiya partner-e Thyrocare dhaan.
Speaker 0
69.55s
Saringala aana ivvalavu ivvalavu kammiyaana costukku panna maattanga idhu neenga thyroid carela kettenganna more than muppathi plus thaan keppaanga
Speaker 1
69.95s
Aanaal ivvalavu
Speaker 0
76.95s
Aenna idhula vandhu Omega moonu Omega aaru fatty acids irukku illaiya, andha test-ume idhula vandhu included-aa vandhurum.
Speaker 1
76.97s
Aennaa idhula vandhu.
Speaker 1
78.65s
Six pack
Speaker 1
83.31s
Book pannittu naalaiku test-ku already book confirm pannitten, next time pannikkiren saringa.
Speaker 0
88.13s
Okay-nga sir, okay-nga sir, thank you.
Speaker 1
89.67s
Okay thank you thank you.