A
Call Intelligence
Balaji Ramesh with Suganya — Feb 17, 2026 15:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Balaji Ramesh.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Balaji Ramesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
31 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
Naan pesa maathiram pesa maathiram maathiram irukken.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Key Moments
100:14
Customer states they are busy
Ends the current sales attempt and necessitates a reschedule.
Resistance Signals
1
Busy/Unable to talk
Confusion Signals
1
Brand name recognition
Topics Discussed
Brand Identification
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answers the call normally. |
| Identification | 2 | neutral | Asks 'Engaammaa?' (Where from?) when brand is mentioned. |
| Closing | 3 | neutral | Politely asks to be called back later. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello
Speaker 1
1.05s
Hello
Speaker 1
1.99s
Aano?
Speaker 0
2.81s
Aa sir Mr. Balaji.
Speaker 1
4.07s
Ladum ladakka ka.
Speaker 0
5.47s
Sir Ivo Medical Center support teamla irundhu call pannirukken sir.
Speaker 1
9.53s
Engaammaa?
Speaker 0
10.13s
Aivo sir A I W O Aivo Medical Center sir.
Speaker 1
14.49s
Naan pesa maathiram pesa maathiram maathiram irukken.
Speaker 0
16.83s
Okay sir eveninga kooppiduthu maangunga sir.
Speaker 1
18.83s
Naane call back pannalaamaa thank you. Okay sir thank you.
Speaker 0
20.27s
Okay sir thank you.