A
Call Intelligence
Sangram with Suganya — Feb 16, 2026 17:12
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Sangram.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Sangram. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Sangram. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
ig
Conversation Flow
Opening Type
greeting
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct identification
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:12 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
10 / 18
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Identifying the reason for the call. |
Key Moments
100:05
Agent Identification
Agent identifies as 'Sukanya from AIWO medical support team' regarding the '181 breath test'.
Topics Discussed
181 breath test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated greeting/Voicemail. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.89s
aam sukanya from iyo medical support team. regarding 181 breath test.