A
Call Intelligence
Raj with Suganya — Feb 19, 2026 18:51
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Raj. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Raj.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
28 / 22
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy at a wedding function
Naan oru wedding function-ku vandhirukken, naan kooppidurenppa thirumba.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Referencing the lead's form submission regarding regular checkups. |
Key Moments
200:06
Name Correction
Customer corrects the agent to 'Rajkumar', ensuring the right person is being addressed.
00:19
Timing Objection
Customer states they are at a wedding, ending the sales opportunity for this specific call.
Resistance Signals
1
Immediate dismissal due to external event (wedding).
Confusion Signals
1
Initial confusion over the name being called.
Topics Discussed
Identity Verification
Lead Source Validation
Health Checkup Frequency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Corrects the name and listens to the intro. |
| Closing | 2 | neutral | Politely declines to talk further due to being at a wedding. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello.
Speaker 0
1.15s
Hello aa Mr. Vasanthapriya
Speaker 1
4.11s
Enna?
Speaker 0
4.95s
Sari sari Mr. Raj sir.
Speaker 1
6.77s
Rajkumar.
Speaker 0
7.65s
Okay okay Suganya sir health advisor from Aiva Medical Center.
Speaker 1
13.65s
Okay.
Speaker 0
14.13s
Neenga health checkup vandhu regular-aa pannuveengannu sollittu neenga form fill panni koduthirukkeenga.
Speaker 1
19.77s
Naan oru wedding function-ku vandhirukken, naan kooppidurenppa thirumba.