A
Call Intelligence
None with Suganya — Feb 19, 2026 18:03
Deal Lost
Warm
Call History
6 attemptsRep Performance
6.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
75.0%
Personalization
7.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Influencer/Partner
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Partnership/B2B
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:30 (91s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
29
Rep Words / Customer Words
112 / 164
Rep Longest Monologue
10s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Discount request
evvalavu discount koduppeenga appadindra maadhiri kekkuraanga
|
price | Rep | Yes | deferral | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mentorship program | Rep | -- | Interested | Client saw a video and is interested in the cost and joining. |
| blood test | Rep | 150000.00 | Neutral | Part of the collaboration package for their clients. |
Key Moments
300:12
Collaboration Proposal
Prospect reveals they have a large client base and want to funnel them to the company.
00:58
Channel Partner Confirmation
Agent agrees to explore the 'Channel Partner' model and discuss it at the office.
01:08
Mentorship Inquiry
Prospect expresses direct interest in joining the mentorship program.
Discovery Questions
2
Q1
Mentorship yaarkitta sir kekkanum?
Q2
Evvalavu discount koduppeenga?
Trust Signals
2
Sharing details of their own client pricing (1.5 Lakhs)
Proposing a long-term channel partner relationship
Enthusiasm Signals
2
Mentioning they have many clients ready (Hindi/Telugu)
Directly asking how to join mentorship
Confusion Signals
1
Uncertainty about who handles mentorship inquiries
Topics Discussed
Doctor collaboration
Mentorship program
Channel partner model
Client referral discounts
Blood test packages
Hindi/Telugu client base
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Reporting a client inquiry. |
| Middle | 2 | positive | Explaining the collaboration and client base. |
| Closing | 3 | positive | Agreed to wait for Saturday update. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello
Speaker 1
1.77s
Hello aa sir oru client.
Speaker 0
2.77s
Aa sir oru client vandhu avanga vandhu doctora?
Speaker 1
6.19s
Aa okay.
Speaker 0
7.09s
Avangalukku vandhu mentorship-nu sollittu sir edho oru video-la sollirukkangalaam.
Speaker 1
11.91s
Okay.
Speaker 0
12.65s
Adhu vandhu enna cost aagudhu appadinnu solli kekkuraanga, innonnu vandhu avanga collaboration-ku kekkuraanga sir. Collaboration avanga kitta niraiya clients irukkaangalaam, avangalum vandhu indha maadhiri diet indha maadhiri pannittu irukkaangalaam, avanga client-ukku koduthuttu irukkaangalaam.
Speaker 1
25.95s
So dietician-aa vena namma hire pannikkalaam.
Speaker 0
26.63s
Athu.
Speaker 0
29.71s
Aha avanga dietician kidaiyadhu avanga collaborationna avangakitta client irukkanga naan blood test avanga vandhu oru package madhiri kudukkurangala avanga friendsku
Speaker 1
34.71s
Aa
Speaker 1
36.87s
Avanga kudukkuraanga avangalukku namma pay pannuraanga aamaa aamaa sir avanga
Speaker 0
38.97s
Aama aama sir avanga vandhu oru packagena oru ondru lakh andha maadhiri vandhu client kitta irundhu avanga vaanguraanga pola irukku adhula namma blood test vandhu avanga freeya kudukuraanga avanga clientku.
Speaker 1
45.07s
Aa
Speaker 1
48.71s
Okay
Speaker 0
48.97s
So naan vandhu client ungalukku kudukkuren, Hindi client Telugu client andha maadhiri ellaam irukkaanga.
Speaker 0
54.65s
So adhanala evvalavu discount koduppeenga appadindra maadhiri kekkuraanga
Speaker 1
54.95s
Aa.
Speaker 1
58.17s
Channel partner adhu mattum naan naalaiku office vandhuttu ungalukku naan solren.
Speaker 0
62.69s
Okay okay-nga sir, indha mentorship yaarkitta sir kekkanum? Adhu vandhu avanga interested-aa irukkaanga mentorship-la join pannittu.
Speaker 1
68.43s
Mentorshiplaam adhu summaadhaan ninaikkiren adhai namma naalaikku ilango sari thambi adhu enna thaan paarppom.
Speaker 0
73.95s
Saringa sir okaynga sir.
Speaker 1
75.51s
Adhu Saturday update pannurennu sollunga, idhu pannikkalaam, idhu aama channel partner-aa add pannikkalaam, adhu naan vandhu ungalukku eppadinnu solren, so ella sales-um unga bucket-la vandhu vidura maadhiri paathukkalaam.
Speaker 0
78.15s
Aa thodaiyaa
Speaker 0
79.71s
Aamaa, channel paarthaaraaga yerpattum.
Speaker 0
85.73s
Saringa sir okaynga sir.
Speaker 1
87.61s
Okay, done.
Speaker 0
88.15s
Mm mm mm thank you sir.
Speaker 0
90.17s
Aa