A
Call Intelligence
Kavitha with Suganya — Feb 18, 2026 15:24
Deal Closed
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Kavitha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Fast Bar
Deal Value
₹3,000
Purchase Date
Apr 02, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Clear but brief
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
38 / 18
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not available right now
kavitha isn't available right now?
|
time | Customer | Yes | alternative choice / scheduling | Good |
Key Moments
200:08
Unavailability Statement
Shifted the call from a sales attempt to a scheduling task.
00:20
Callback Agreement
Customer explicitly invited a follow-up in the evening, maintaining lead warmth.
Trust Signals
1
Agreement to take a call later
Resistance Signals
1
Current unavailability
Confusion Signals
1
Speaker 0 said 'Sorry?' when the rep's pronunciation was unclear at 00:15.
Topics Discussed
Availability
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct response to greeting. |
| Scheduling | 2 | neutral | Suggests a specific time for a callback. |
Call Transcript
Click to expand
Speaker 1
1.35s
Hello.
Speaker 0
1.75s
Hello
Speaker 1
2.69s
Yes.
Speaker 0
2.99s
Yes.
Speaker 1
4.23s
sukanya maam health advisor from i o medical center.
Speaker 0
8.13s
okay kavitha isn't available right now?
Speaker 1
11.81s
Okay okay ma'am. When I call you back ma'am?
Speaker 0
15.59s
Sorry?
Speaker 1
16.41s
ven ai kaal yu baat maam?
Speaker 0
18.43s
ken yu kaal in da eevining?
Speaker 1
20.83s
okay okay ma'am. aaphṭar phai ma'am?
Speaker 0
23.57s
Yeah.
Speaker 1
24.05s
Okay Ma'am thank you.