A
Call Intelligence
Kavitha with Suganya — Feb 16, 2026 11:07
Deal Closed
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Kavitha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Fast Bar
Deal Value
₹3,000
Purchase Date
Apr 02, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
28 / 14
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
Saringa oru half an hourla kooppidureengala
|
time | Customer | Yes | agreement/compliance | Excellent |
Key Moments
100:13
Customer requests callback
Defines the outcome of this specific call as a 'reschedule'.
Trust Signals
1
Customer acknowledges the brand 'IO Medical Center'
Resistance Signals
1
Time constraint (busy at the moment)
Topics Discussed
Callback scheduling
Company identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello
Speaker 1
1.09s
Hello
Speaker 0
1.93s
Ma'am good morning ma'am Sukanya ma'am IO Medical Center-la irundhu call pannirukken ma'am.
Speaker 1
4.69s
Aiyo
Speaker 1
8.29s
Aa okay.
Speaker 0
9.57s
Neenga call back panna sonneengala Ma'am adhaan kuduttrukku.
Speaker 1
13.55s
Saringa oru half an hourla kooppidureengala
Speaker 0
16.37s
Okay okay okaynga.
Speaker 1
17.77s
Aa okay sari
Speaker 0
18.51s
Thank you.