A
Call Intelligence
None with Suganya — Feb 16, 2026 10:49
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Cooperative
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Logistical/Scheduling
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
1:01 (62s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
108 / 92
Rep Longest Monologue
7s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict/Travel
naan actually naan varadhukku Friday inga, indha Friday dhaan naan varen
|
logistics | Customer | Yes | flexibility | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | The primary reason for the call and the service the customer is interested in. |
Key Moments
200:08
Customer confirms travel to Chennai
Establishes the timeline for the potential sale.
00:43
Rep explains the 1-day notice requirement
Crucial for operational planning and ensuring the lead doesn't just walk in and get turned away.
Trust Signals
3
Sharing travel itinerary
Agreement to call back
Use of 'Insha Allah' (religious commitment/sincerity)
Enthusiasm Signals
1
Confirming arrival dates clearly
Resistance Signals
1
Mention of visiting multiple other clinics
Topics Discussed
Dextrose Scan
Travel Schedule
Appointment Booking
Chennai Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains travel plans and intent to visit. |
| Closing | 3 | positive | Agrees to call back for appointment fixing. |
Call Transcript
Click to expand
Speaker 0
1.05s
Hello
Speaker 1
1.49s
Hello.
Speaker 0
2.87s
Aa sir good morning sir, Sukanya sir Ibo Medical Center-la irundhu dextrose scan-kaaga kettirundheengalla sir.
Speaker 1
8.91s
Aa aama aamanga, illainga naan actually naan varadhukku Friday inga, indha Friday dhaan naan varen, Friday Thursday night or Friday morning naan varuven actually Chennai-kku.
Speaker 0
16.71s
Okay okay sir eppocham appo call back pannattum enna appointment illa naanga vandhu.
Speaker 1
19.35s
Naan anga vandhuttu ungalukku call back panren, I think it's multiple call backs poradhunaala solren. Naan ungalukku maybe vandhu Friday night vandhuruven ninaikkiren, vandhuttu ungalukku call back panren. I think also naan Saturday kooda neraya clinic-ku varenga.
Speaker 0
31.07s
Okay okay coming Saturday vaa sir.
Speaker 1
33.35s
Aa
Speaker 0
34.15s
Okay okay okay illa enakku call back pannittu neenga vaanga sir.
Speaker 1
38.07s
Sure, aa vandhu naan call back pannanum.
Speaker 0
39.05s
Adhaan enna appointment fix pannidhaan sir edukkira maadhiri irukkum.
Speaker 1
43.59s
Okay.
Speaker 0
43.97s
Adhanaala neenga enakku before one day before sollichirunna naan appolae ennodda checks panniduven sir illa appo vandhu eduthukkalaam.
Speaker 1
49.69s
Sari okay Insha Allah.
Speaker 0
50.45s
Mm mm mm okaynga sir thank you sir.
Speaker 1
52.95s
Okay.
Speaker 1
58.31s
Enakku theriyuthu naa?