A
Call Intelligence
Aswanth Aswa with Suganya — Feb 14, 2026 18:07
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:55 (356s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
95
Rep Words / Customer Words
542 / 418
Rep Longest Monologue
30s
Customer Longest Monologue
24s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
Theni-la so vandhu idhu vandhu idhu vandhu only in Chennai-aa?
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Primary lead magnet discussed; includes 180 biomarkers and Omega 3/6 reports. |
| dexa scan | Customer | -- | Positive | Customer asks about bone density; agent explains DEXA scan requires center visit. |
| aiwo 360 program | Rep | -- | Other | Upsell mentioned as a one-day comprehensive program. |
Key Moments
400:25
Location Query
Customer reveals he is in Theni, which dictates the logistics of the sale.
01:19
Bone Density Inquiry
Customer shows high intent by asking for specific advanced tests beyond the basic lead magnet.
02:09
Chennai Visit Confirmation
Customer confirms he will be in Chennai at month-end, making the sale highly probable.
03:41
Pincode Failure
Agent confirms Theni is not serviceable for home collection, forcing the pivot to a center visit.
Discovery Questions
3
Q1
Enna purposekkaaga fill pannirukkeengannu therinjukkalaamaa? (Can I know for what purpose you filled this?)
Q2
Test edukkirathukku interest irukkuthaa sir ippo? (Are you interested in taking the test now?)
Q3
Indha month endna eppo sir varuveengannu therinjukkalaamaa? (Can I know when at the end of the month you will be coming?)
Trust Signals
3
Sharing personal pincode
Discussing work-from-home status
Requesting detailed reports via WhatsApp
Enthusiasm Signals
2
Asking for '360 program' details
Proactively mentioning his Chennai travel plans
Resistance Signals
1
Initial hesitation about traveling to Chennai just for a blood test
Confusion Signals
1
Clarifying if bone density is included in the 181 test
Topics Discussed
AIWO 181 Test
DEXA Scan
Home Collection
Chennai Center Location (MRT Nagar/Adyar)
360 Program
Supplement Delivery
Online Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the form fill. |
| Discovery | 2 | neutral | Asking about service locations and specific tests like bone density. |
| Logistics | 3 | negative | When pincode was not serviceable, but quickly pivoted to center visit. |
| Closing | 4 | positive | Agreed to receive details on WhatsApp and plan visit. |
Call Transcript
Click to expand
Speaker 1
0.87s
Hello
Speaker 0
1.15s
Hello hello aa sir good morning sir.
Speaker 1
1.89s
Aa sir.
Speaker 1
4.79s
Good evening sollunga.
Speaker 0
5.55s
Aa sir Suganya sir IU Medical Center-la irundhu call pannirukkeenga.
Speaker 1
9.03s
Sollunga.
Speaker 0
9.89s
Aa neenga IOL 181 blood testukkaga enna pannirukkeenga sir form fill pannirukkeenga.
Speaker 1
13.83s
Pannirukken.
Speaker 1
15.27s
Aamaa aamaa aamaa aamaa.
Speaker 0
16.15s
Adhudhaan sir enna purposekkaaga fill pannirukkeengannu therinjukkalaamaa
Speaker 1
19.59s
Summaa health awareness thaan.
Speaker 0
21.43s
Okay okaynga sir test edukkirathukku interest irukkuthaa sir ippo
Speaker 1
25.19s
Adhaan anga vandhu one eighty one testers irukkulla sari adhai edukkalaama enna edhu adhukkaana idea naan ippa vandhu currentla naan nativela irukken Theni Theni-la so vandhu idhu vandhu idhu vandhu only in Chennai-aa enna edhu illa Chennai-la
Speaker 0
33.97s
Okay okay so vandhu idhu vandhu
Speaker 0
37.87s
Appadinnallam illa sir overall India fulla panrom neenga Theni-ndradhunaala naan naan vandhu service availability check panni paakkuren sir pin code vandhu check panni paakkuren.
Speaker 1
48.59s
Okay.
Speaker 0
49.25s
Engalum test eduthukkalaam sir, blood test vandhavudane online consultation doctor consultation kooda onlinela pannikkalaam.
Speaker 1
56.17s
Okay okay okaynga.
Speaker 0
57.39s
Idhaan sir doctor consultation plus dietician consultation Chennaiyila Chennaiyila indha idathula.
Speaker 1
60.21s
Chennaiyila Chennaiyila endha idathula ellaam irukku
Speaker 0
62.87s
Chennaiyila vandhu MRT Nagar sir Adyarukku pakkathula
Speaker 1
65.51s
Adayar pakkam okay okay okay aamaa sir
Speaker 0
67.33s
Aamaa sir MRP nagarla dhaan irukku.
Speaker 1
70.45s
Mm
Speaker 0
70.57s
Inga centerukku varanumnu illa, blood test edukkurathukko illa doctor consultationukko centerukku varanumnu illa, blood test vandhu veettukke vandhu technicians vandhu eduthuppaanga.
Speaker 1
76.59s
Okay okay.
Speaker 1
79.79s
Indha bone density mathadhellam eppadi adhula?
Speaker 0
82.05s
Adhukku adhukku vandhu centerukku dhaan sir neenga varanum
Speaker 1
85.25s
Aa okay adhu vandhu
Speaker 0
86.03s
Adhu vandhu DEXA scannu solluvom andha DEXA scan edukkuradhukku neenga centerukku dhaan sir varanum
Speaker 1
91.97s
Ippadi ondru-la vandhu namakku bone edhuvum serthu illa varum.
Speaker 0
96.15s
180-la ondru-la vandhuttu namakku blood test-um urine test-um varum plus omega 3 omega 6 fatty acids irukku illaiyaa andha andha reports namakku kidaikkum adhu vandhu 15 days aagum andha varathukku omega 3 reports varathukku but indha 180 biomarkers reports vandhu 3 to 5 days aagum neenga book pannittu neenga ippa enga irundheengalo anga sample collect pannikkonga collect pannittu report vandha udane naan solren appa vena neenga direct-aa inga vandhuttu doctor consultation paathuttu
Speaker 0
126.15s
X-ray scan, V-o-tron scan adhellam neenga eduthukkonga sir.
Speaker 1
103.39s
Aamaamaa.
Speaker 1
109.61s
But indha onnooru bayoback report vandhu moondru rendu.
Speaker 1
114.85s
Aa
Speaker 1
119.41s
Collect pannittu
Speaker 1
128.31s
Adhellam neenga.
Speaker 1
129.83s
Naan vandhu indha month-ukku end-la vandhu naan Chennai varuven, actually naan work from home-la irukken, Chennai-la varuven naanu. So varumbodhu naan plan pannikkitten, adhu romba easy-aa irukkum enakku. Naan inga oruvaatti blood sample-ukku vandhu naan inga collect pannitten, thiruppi anga mattum pandradhukku vandhu ore idhaa vandhu Adyar naan vandhuttenna, naan angeye vandhu checkups ellame pannittu blood samples ellathaiyum kuduthuttu adutha consultant varumbodhu doctor consultant-ai vachukkuven.
Speaker 0
135.91s
Okay okay.
Speaker 0
139.17s
Naan.
Speaker 0
153.83s
Actually neenga rendu thadava neenga alaiyarathukku naan ithu ungalukku easya irukkumeennu sonnen sir. Okay okay. Naan unga patient yenna neenga reportoda neenga doctor kitta vandhutteengannu vachukkonga naan ore naalla ungalukku mudinjirum.
Speaker 1
159.29s
Okay okay.
Speaker 0
165.23s
Doctor consult pannittu neenga DEXA scan idhellam neenga eduthuttu adhukkappuram appadiye neenga poyidalam ore thadava mudinjirum Ippo neenga inga vandheenga appadinna neenga vandhu neenga blood test kuduthuttu doctor consultation paarkka mudiyadhu Sari pincode solren
Speaker 1
165.25s
Doctor consult.
Speaker 1
176.87s
Sari pin code solren number idhu check pannunga.
Speaker 0
179.17s
Aa andha onnu second sir.
Speaker 0
183.43s
Illa illa oru kilometer pinnaadi poga sollalaam illa nee poga sollu.
Speaker 1
198.69s
Vaiththu illa. Netruvai maathiri appo eduthu irukkaanga.
Speaker 1
202.47s
Sir pin code sollunga.
Speaker 1
204.65s
Six two five five one three.
Speaker 0
207.39s
Two.
Speaker 1
208.11s
Aindhu aindhu ondru moondru.
Speaker 0
209.35s
Aindhu aindhu ondru moondru aa sir.
Speaker 1
213.21s
Mm.
Speaker 0
214.47s
Hello
Speaker 1
216.49s
Aamaanga.
Speaker 0
216.53s
Aamanga sir actually andha idhukku PIN code-ukku service availability illa sir.
Speaker 1
222.47s
Okay okay okay okay appana neenga center.
Speaker 0
223.59s
Appanna neenga center college thaan sir betteru.
Speaker 1
226.33s
Okaynga adhaan naan appadiye plan pannikkalaam centerukke plan pannikkalaam enkitta pannikkalaam thalapathinna.
Speaker 0
229.41s
Appa ippadi pannikkalaam sample reports ungalukku WhatsApp panni viduren sir neenga centerukku vandhutteenganna inga blood sample collect pannittu DEXA scan adhellam eduthuttu
Speaker 1
234.31s
Neenga
Speaker 0
239.99s
Neenga adhukkappurame report vandhadhukkappuram online consultation vena eduthukkonga sir.
Speaker 1
244.55s
Okay suppose doctors vandhu supplements refer pannanga.
Speaker 0
245.83s
Suppose doctors vandhu supplements refer pannanganna naan ungalukku courier panni vittuduren sir.
Speaker 1
250.23s
Sari sari kaadhu thalam maatram.
Speaker 0
253.65s
Okay thaane sir.
Speaker 1
254.09s
Adhu work aagum work aagum.
Speaker 0
256.67s
Sir puriyala ungalukku kashtamaa adhu work aagum adhu work aagum adhu work aagum
Speaker 1
257.99s
Adhu work aagum adhu work aagum adhu work aagum.
Speaker 0
260.53s
Aa adhuthaan sir indha maadhiri pannikkalaam sir namma.
Speaker 1
262.03s
Sir namma
Speaker 1
263.25s
Mm.
Speaker 0
264.83s
Aa okaynga sir, actually indha month endna eppo sir varuveengannu therinjukkalaamaa sir?
Speaker 1
271.39s
Around irubathi years something maybe this weekend illa next week plan pannittu sollunga. Okay okay. Naan plan pannikkiren naan plan pannikkiren neenga sample reports anuppunga vera ennenna test details irukko andha test detailslaam anuppichu vidunga.
Speaker 0
276.51s
Okay
Speaker 0
278.01s
Okay okay.
Speaker 0
285.33s
Aa okay okay.
Speaker 1
285.59s
Okay okay.
Speaker 0
287.51s
Saringa sir naan ellaa report sample reportsume naan anuppuren neenga paarunga appadi illanna three sixty program kooda namma panra one day program sir adhu adhula vandhu motham fifteen cover aagum
Speaker 1
291.13s
Neengal paarungal.
Speaker 1
293.41s
Oru
Speaker 0
300.01s
Andha maadhiri neenga pannikkira maadhiri irundhaa kooda neenga pannikkalaam sir.
Speaker 0
304.27s
Adhu vandhu Vivo Max Dexa Scan Gut Microbiome Test Food Insolence Test enakku andha report aanu solli.
Speaker 1
305.05s
Mm
Speaker 1
310.29s
Enakku andha report-ai anupichu vidunga enakku andha report-ai anupichu vidunga
Speaker 0
312.85s
Aa naan ungalukku motha detailaiyume naan anuppuren neenga paarunga ungalukku edhu suitableaa irukkunnu paarthuttu neenga enakku inform pannunga sir.
Speaker 1
316.53s
Suitable
Speaker 1
319.61s
Sari sari.
Speaker 0
319.89s
Ma'am adhukku etra maadhiri namma book panni neenga varadhukku oru onnu minute munnaadiye neenga enkitta sollitteenganna naan adhukku etra maadhiri book pannittu naan arrange pannikkiren sir.
Speaker 1
327.35s
Sari.
Speaker 0
327.93s
Idhula flats Chennai flats vandhu availability irukkaadhu andha alavukku dakku dakkunu book aayidum
Speaker 1
334.37s
So adhanaala.
Speaker 0
334.39s
So adhanala neenga ondrukku ondru ondru weekkku ondru notes sollikkonga naan book panniduren sir blood testkku solren.
Speaker 1
339.21s
Sollren.
Speaker 1
340.65s
Inga oru illa. Sure sure sure.
Speaker 0
342.81s
Aa okay sir, naan ippo ungalukku details ellaam send pannirukken sir.
Speaker 1
344.31s
Please ellaam send pannirukkaanga sir.
Speaker 0
346.99s
Unga name per?
Speaker 1
348.69s
Appuram
Speaker 0
349.59s
Ashwatha okay sir okay sir thank you sir.
Speaker 0
354.81s
Adhanaalum.