A
Call Intelligence
None with Suganya — Feb 16, 2026 10:47
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
38 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Waiting for payment
idaiyila enakku payment varanum appadinnu sollirundhen
|
financial | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| 2 month diet plan | Customer | -- | Neutral | Customer mentions the plan they previously discussed. |
Key Moments
200:10
Customer explains payment delay
Identifies the primary barrier to immediate conversion.
00:17
Customer confirms saving the number
High trust signal and indicator of genuine intent to purchase later.
Trust Signals
2
Saved the agent's number
Explicitly stated intent to call back
Resistance Signals
1
Financial delay (waiting for payment)
Topics Discussed
Follow-up
Payment timing
Diet plan
Contact saving
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains his current financial situation and intent. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello
Speaker 0
2.27s
Hello.
Speaker 1
2.73s
Hello
Speaker 1
5.07s
Aa sir good morning sir Suganya sir Iva Medical Centerla irundhu call pannirukken.
Speaker 0
10.93s
Next month naan call pannuren sollirundhen, idaiyila enakku payment varanum appadinnu sollirundhen.
Speaker 1
15.69s
Okay, okay, okay-nga sir.
Speaker 0
17.41s
Ippodhaikku rendu month diet-nu sollirundhen, naan already naan sales panren, naane ungalukku call panren, number save panni vachirukken appadinnu solli.
Speaker 1
23.83s
Saringa sir, okay-nga sir, okay, thanks sir, thank you.
Speaker 0
25.51s
Okay ma'am thanks.