A
Call Intelligence
Supriya Pandey with Suganya — Feb 16, 2026 16:57
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Supriya Pandey.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Supriya Pandey. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Supriya Pandey. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (9s)
Primary Language
Tamil
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
10 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested/Not now
Nahi aaj.
|
time | Customer | No | none | Poor |
Key Moments
100:07
Customer Rejection
The customer shuts down the conversation immediately, leading to a failed contact attempt.
Resistance Signals
1
Direct verbal rejection ('Nahi aaj')
Topics Discussed
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting. |
| Response | 2 | neutral | Immediate rejection of the call. |
Call Transcript
Click to expand
Speaker 0
0.97s
Hello
Speaker 1
2.09s
Hum
Speaker 0
3.47s
Aa Ma'am Sukanya pesuren Ma'am call back panna sollirningala Ma'am
Speaker 1
7.27s
Nahi aaj.