A

Call Intelligence

Supriya Pandey with Suganya — Feb 16, 2026 10:59

Deal Lost Cold
Customer Supriya Pandey
Phone +919611392524
Rep Suganya
Team Support
Date 2026-02-16 10:59
Duration 0:20
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityBangalore

Call History

3 attempts
Total Attempts3
First CallFeb 16, 2026
Last CallFeb 16, 2026
Total Talk Time0.5 min
Rep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Supriya Pandey.

!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Supriya Pandey. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference English/Hindi
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 55% into call
Pitch Approach Lead follow-up
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:20 (20s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 9
Rep Words / Customer Words 42 / 11
Rep Longest Monologue 4s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words High
Follow-Up Commitment No
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category Communication

Objections

1
Objection Category Raised By Handled Technique Quality
Language Barrier
English Hindi.
 communication Customer No direct acknowledgement Poor

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Neutral Referencing the form the customer filled out.

Key Moments

2
00:05
Customer asks for clarification
Indicates the customer does not immediately recognize the brand or reason for the call.
00:16
Language preference stated
Customer requests English/Hindi, creating a barrier for the Tamil-speaking agent.

Resistance Signals

1
Language barrier (Customer requests English/Hindi)

Confusion Signals

1
Customer asks for the source of the call twice.

Topics Discussed

IVA Medical Center 181 Test Form Submission Language Preference

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer answers and asks for clarification.
Identification 2 neutral Customer asks 'Vera ee calling from sorry?'

Call Transcript

Click to expand
Source File +919611392524 16-2-2026, 10-59-46am.mp3
Transcript +919611392524_16-2-2026,_10-59-46am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20249