A
Call Intelligence
Sunil with Suganya — Feb 19, 2026 13:03
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Sunil. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Sunil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:10 (11s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
14 / 2
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:04
Agent Introduction
Suganya identifies herself as a health advisor from Ayur Medical Center.
Topics Discussed
Identity Verification
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges his name. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
1.91s
Hello
Speaker 0
2.39s
Mr. Sunil.
Speaker 1
3.85s
Yes.
Speaker 0
4.25s
Sir I am Sukanya health advisor from Ayur Medical Center.
Speaker 0
10.45s
Hello.