A
Call Intelligence
Deepak with Suganya — Feb 16, 2026 11:13
Deal Closed
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹1,674
Purchase Date
Feb 14, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
28 / 52
Rep Longest Monologue
3s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sudden travelling
sudden travelling start pannitten thiruppi vandhuttu paarthuttu pesuren
|
time/schedule | Customer | Yes | acceptance and confirmation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical reports | Customer | -- | Neutral | Checking if the customer has reviewed their health reports. |
Key Moments
200:06
Customer mentions travel
Sets the boundary for the call and defines the follow-up timeline.
00:16
Customer asks for agent's name again
Indicates intent to follow through with the callback personally.
Discovery Questions
1
Q1
enna reports paarkkaleengala sir?
Trust Signals
2
Customer knows the agent's name
Customer provides a specific reason for delay (travel)
Resistance Signals
1
Time-based objection (traveling)
Topics Discussed
Travel schedule
Medical reports
Callback timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | positive | Explains travel situation politely. |
| Closing | 3 | positive | Promises to call back. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.57s
Aa sir Mr. Deepak.
Speaker 0
2.49s
Ya.
Speaker 1
3.11s
Aa sir, andha Suganya sir Iver Medical Center-la irundhu.
Speaker 0
6.29s
Aa Soonya hi Soonya aamaa aamaa Soonya enakku konjam oru onnu week time kudungamma adhukkulla sudden travelling start pannitten thiruppi vandhuttu paarthuttu pesuren innum paakkala Franka
Speaker 0
14.85s
Okay.
Speaker 1
14.85s
Okay okay enna reports paarkkaleengala sir?
Speaker 0
16.97s
Paakkala naane ippo unga name sollunga ippo paathuttu naane kooppiduren okay okay sir okay bye.
Speaker 1
20.93s
Okay okay sir thank you sir
Speaker 0
23.27s
Mm