A
Call Intelligence
Ganesh Kumar with Suganya — Feb 19, 2026 12:44
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Ganesh Kumar. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ganesh Kumar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
38 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
naan ya paathukkitta appuramaa we will give you a call back by tomorrow
|
time | Customer | Yes | agreement and flexibility | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health report analysis | Rep | -- | Other | Agent asking for the report the customer promised to share. |
Key Moments
100:10
Customer deferral
Customer takes control of the timeline, indicating he is busy but still interested ('Interested' tag in CRM).
Trust Signals
1
Customer acknowledges the request for the report
Resistance Signals
1
Immediate deferral of the conversation
Topics Discussed
Report sharing
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Customer is busy and wants to end the call quickly. |
| Closing | 3 | neutral | Thanked the agent before hanging up. |
Call Transcript
Click to expand
Speaker 1
0.85s
Hello Mr. Ganesh Kumar.
Speaker 0
0.97s
Hello
Speaker 0
1.73s
Second
Speaker 0
2.91s
Yes.
Speaker 1
3.49s
I am Suganya Subramanian from Ayur Medical Center.
Speaker 0
7.05s
Aa yaa solli.
Speaker 1
7.65s
Report neenga share panna sonneenga illaingala
Speaker 0
10.49s
Aa yes madam, naan ya paathukkitta appuramaa we will give you a call back by tomorrow okay okay okay.
Speaker 1
16.55s
Okay okaynga sir eppo sir call pannattum morninglaye naan
Speaker 0
19.75s
You can call me tomorrow day after okay. Thank you madam.
Speaker 1
22.53s
Okay sir, thank you sir.