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Call Intelligence

Ganesh Kumar with Suganya — Feb 17, 2026 11:15

Deal Lost Warm
Customer Ganesh Kumar
Phone +919566240615
Rep Suganya
Team Sales
Date 2026-02-17 11:15
Duration 3:50
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityChennai

Call History

6 attempts
Total Attempts6
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time4.3 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 10% into call
Pitch Approach Feature-heavy
Closing Attempt Yes
Closing Technique other
Call Ending other

Call Structure

Duration 3:50 (231s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 482 / 168
Rep Longest Monologue 30s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price confirmation
Evvalavu varum eighteen thousand-aa?
 price Customer Yes direct confirmation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral Main product pitch covering full body checkup.

Key Moments

4
00:22
Price Inquiry
Customer immediately asks for the price, showing high intent but budget consciousness.
00:54
Kidney Profile Deep-dive
Customer asks for specific details on kidney tests, showing a high level of health literacy.
02:55
Fasting Clarification
Customer asks about logistics (fasting), indicating he is mentally preparing for the test.
03:36
WhatsApp Request
The transition to an offline channel for final decision making.

Discovery Questions

2
Q1 Neenga Chennai dhaana sir?
Q2 Idhu blood test vandhu after food ellam vandhu eduppeengala?

Trust Signals

2
Asking for specific doctor details
Asking about fasting requirements

Enthusiasm Signals

1
Promptly asking 'evvalavu charge aagudhu' (how much is the charge)

Resistance Signals

1
Stating he will check the WhatsApp details first before deciding

Confusion Signals

1
Confusion over 'STD' vs 'Kidney' profile biomarkers

Topics Discussed

181 Biomarker Test Kidney Profile Vitamin Panels Hormone Tests Home Sample Collection Fasting Requirements Doctor Consultation Dietician Consultation Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming identity and source of call.
Discovery/Pitch 2 neutral Asking specific questions about kidney profile and fasting.
Closing 3 positive Agreed to receive details on WhatsApp.

Call Transcript

Click to expand
Source File +919566240615 17-2-2026, 11-15-57am.mp3
Transcript +919566240615_17-2-2026,_11-15-57am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20245