A
Call Intelligence
Nagarajan S with Suganya — Feb 19, 2026 15:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
7
Pitch Start
74% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
7:54 (474s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
110
Rep Words / Customer Words
684 / 292
Rep Longest Monologue
29s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Procrastination
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am already reducing carbs.
normally I am reducing the carb avvalavuthaan.
|
process | Customer | Yes | educational correction | Excellent |
|
I want to try it myself first.
I will do that for a month and come back to you.
|
procrastination | Customer | No | acceptance | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| cgm (continuous glucose monitor) | Rep | -- | Interested | Tool to monitor sugar levels and identify food triggers for reversal. |
| doctor consultation | Rep | -- | Other | Offered a consultation with a specialist. |
Key Moments
301:52
Dietary Reality Check
Rep challenges the customer's belief that he is on a low-carb diet, establishing authority.
05:51
CGM Introduction
Rep introduces the core product as a solution for monitoring and reversal.
07:37
The 'One Month' Deferral
Customer decides to self-manage for 30 days, effectively stalling the sale.
Discovery Questions
7
Q1
Enna purpose-kaaga health checkup panreenga?
Q2
Diabetic patient-aa sir?
Q3
Vera edhavadhu issues irukka sir ungalukku?
Q4
Ippa diabetic enna sir pannittu irukkeenga?
Q5
Enna maadhiriyaana food ellaam sir edukkureenga for breakfast?
Q6
Sugar glass-la eppo sir check panneenga neenga?
Q7
Reverse pannanumndradhula ungalukku interest irukka sir?
Trust Signals
3
Sharing exact sugar readings
Asking 'Sari enna pannanum?' (Okay, what should I do?)
Acknowledging the risk of eye damage from sugar
Enthusiasm Signals
1
Saying 'Nichayamaga' (Certainly) regarding interest in reversal
Resistance Signals
2
Declining doctor consultation
Stating he will try for a month and come back
Confusion Signals
1
Confusion over 'carb' reduction while still eating rice
Topics Discussed
Diabetes
Dietary habits
Carbohydrates vs Protein
CGM technology
Sugar reversal
Eye health
Vegetarian protein sources
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and cooperative. |
| Discovery | 2 | neutral | Shared detailed diet and medical readings. |
| Pitch | 3 | neutral | Agreed with the logic of protein vs carb. |
| Closing | 4 | neutral | Friendly but non-committal to immediate purchase. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
0.53s
Hello
Speaker 0
1.67s
Hello, hello, aa sir Mr. Nagarajan.
Speaker 1
5.43s
Sollunga.
Speaker 0
6.03s
I am Suganya, health advisor from Ayur Medical Center sir.
Speaker 1
11.83s
Aivavaa?
Speaker 0
12.73s
Aama sir, iibo neenga regular-aa health checkup pannalaamnu sollittu form fill pannirukkeenga, enna purpose-kaaga health checkup panreengaannu therinjukkalaamaa sir?
Speaker 1
14.53s
Ok.
Speaker 1
20.63s
Health checkup for sugar.
Speaker 0
25.55s
Okay okay, neengal vandhu diabetic patient-aa sir?
Speaker 1
28.27s
Aamaa aamaa.
Speaker 0
29.17s
Okay okaynga sir.
Speaker 0
33.23s
Vera edhavadhu issues irukka sir ungalukku?
Speaker 1
35.29s
Illa package-um illa.
Speaker 0
36.75s
Okay okay, ippa diabetic enna sir pannittu irukkeenga?
Speaker 1
40.43s
Medicine eduthundu irukken, allopathy medicine.
Speaker 0
42.95s
Allopathy medicine-aa sir okay, actually enna panreenga sir? Ippo food andha maadhiri, ippo neenga diabetic-la irundhu neenga reverse pannanum-ra idea andha maadhiri illa, naan vandhu naan diabetic-aa irukkanum-radhukku goal andha maadhiri edhaavadhu set pannirukkeengala sir?
Speaker 1
57.97s
Andha maadhiri onnum sariya pannala, but normally I am reducing the carb avvalavuthaan.
Speaker 0
62.03s
Okay okay enna maadhiriyaana food ellaam sir edukkureenga for breakfast
Speaker 1
65.99s
Aa maami
Speaker 0
67.37s
Aa
Speaker 1
67.55s
Maami breakfast vandhu keppukku konni.
Speaker 0
70.51s
Okay okay.
Speaker 1
72.41s
Adhukkappuram unakku rice.
Speaker 0
74.49s
Aa lunchukka sir?
Speaker 1
76.67s
Aamaam.
Speaker 0
77.21s
Okay.
Speaker 1
78.95s
Again evening-la idhana oru sundal andha maadhiri eduthukkuren.
Speaker 0
84.09s
Okay, okay.
Speaker 1
85.79s
Night vandhu again ondru cup place.
Speaker 0
88.55s
Night rice lunchukku rice morning mattum karuppu kavuni.
Speaker 1
92.89s
Aamaam.
Speaker 0
93.27s
Aama, indha maadhiri eduthu edhavadhu changes therinjuchaa sir ungalukku?
Speaker 1
97.85s
Mm onnum sariya theriyala same appadiye dhaan irukku maadu edhaavadhu up and down poyittu irukku.
Speaker 0
103.13s
Nijama theriyaadhu sir ungalukku changes, indha maadhiri oru food pattern neenga konduttu poneenganna nijama endha changes-ume theriyaadhu.
Speaker 1
111.21s
Sari enna pannanum?
Speaker 0
112.05s
Actually neenga ennanna mudhalla food pattern-a mudhalla neenga change pannanum sir, carb-a kammi panrennu solreenga, aana edukkuradhu ellame rice-aala eduthu carb-aala eduthuttu irukkeenga, appuram enga sir idhula kammiyaagum?
Speaker 1
122.97s
Mudhalla moonu cup saappaattu sonnen, ippo onnu kappa reduce panniduren.
Speaker 0
125.75s
Aa paathukkonga eppadi irundhaalum carb edukkureenga appadithaane.
Speaker 1
129.25s
Nichayamaa okay.
Speaker 0
129.89s
Aa okay, ippo sugar glass-la eppo sir check panneenga neenga?
Speaker 1
133.83s
Aa last konjam muppadhu January.
Speaker 0
138.43s
Indha year jaanaa sir?
Speaker 1
140.27s
Aamaam.
Speaker 0
140.99s
Okay okay, evvalavu sir sugar irundhuchu adhil?
Speaker 1
143.93s
Ondu aaru ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ondru ezhupathi ond
Speaker 0
145.69s
Ondu aaru ondru ezhubathi ondru ezhubathi ondru ezhubathi ondru ezhubathi for fasting-aa sir?
Speaker 1
151.09s
RC ondru aaru, CP vandhu ondru ezhupathi ondru.
Speaker 0
152.47s
Okay.
Speaker 0
154.15s
Okay okaynga sir okay aana medicine enna edukkureengannu sonneenga homeopathyaa?
Speaker 1
160.19s
Illa illa allopathy lymph node allopathy andha maathiri form.
Speaker 0
161.13s
Hello
Speaker 0
164.15s
Okay okay sir, aana ungalukku ippa idhai reverse pannanumndradhula ungalukku interest irukka sir?
Speaker 1
169.13s
Mm, nicchayamaga.
Speaker 0
170.51s
Okay, idhula ennenna cause pannanumnu theriyuma? Ippa sugarla neenga appadiye irukkeengala.
Speaker 1
175.31s
Mm.
Speaker 0
175.89s
Ennenna ungalukku issueslaam varum appadindradhu theriyuma?
Speaker 1
179.89s
Theriyum.
Speaker 0
180.81s
Adhula irundhu prevent pannanumnu sollittu edhaachum plan pannirukkeengala sir
Speaker 1
186.01s
Adhudhaan adhudhaan solrenne, it's going up and down, enbadhu varudhu, thidirnu thidirnu noottru aimbadhu pogudhu adhu maadhiri.
Speaker 0
191.79s
Okay okay, aanaal neengal mudhalla enna pannaal neengal diet-ai mudhalla change pannunga sir.
Speaker 1
196.11s
Diet change pannunga.
Speaker 0
196.11s
Diet change pannunga, diet change pannunga, protein vandhu edukkira maadhiri, mithapadi verum diabetic profiles mattumdhaan eduthirukkeengala illa vera edhavadhu check panni paarthirukkeengala sir ippo?
Speaker 1
207.19s
Ellaame normal thaan.
Speaker 0
209.03s
Ellame normal ellame check panni paathurukkeengala sir?
Speaker 1
211.59s
Aamaam aamaam aamaam, adhu edhuvaraaga check pannittu irukkum, that's pretty normal.
Speaker 0
214.73s
Okay okaynga sir, ennanna neenga ippo vandhu unga food pattern mattum konjam change pannunga. Morning neenga breakfast edukkureenganna konjam proteinslaam add pannikkonga sir. Neenga solradha paarthaa verum carb mattum dhaan irukkudhu ungaludaiya foodla.
Speaker 1
225.99s
Mm.
Speaker 0
227.15s
Saringala protein fiber andha maadhiri edhuvum irukkira maadhiri theriyala vegetables ellaam neenga vegetarian non vegetariana sir.
Speaker 1
227.47s
Mm.
Speaker 1
233.79s
Pure vegetarian.
Speaker 0
234.71s
Pure vegetarian-aa? Appo okay sir, neengal ennanna ippo appo egg-laam edukka maatteengala ennathu?
Speaker 1
240.95s
Illa illa.
Speaker 0
242.37s
Okay okay, adhukku alternate proteins vandhu paatheenganna paneer-laam eduppeengalaiya sir?
Speaker 1
248.07s
Mm adhu adhu.
Speaker 0
249.09s
Okay pannirukkaan andha aal andha maadhiri but enna pannanum okay neenga vandhu.
Speaker 1
252.05s
But enna pannanum? Aa okay neenga madhiyanam oru cup rice vandhu dal rice thaan.
Speaker 0
257.61s
Dal rice-na dal with rice appadingala?
Speaker 1
260.41s
Aamaam, aamaam, aamaam.
Speaker 0
261.51s
Okay okay sir ennanna neenga ippo white rice thaana sir edukkureenga.
Speaker 1
266.07s
Aamam.
Speaker 0
266.73s
Adhukku badhila andha quinoa rice andha maadhiri try panni paarunga, adhu konjam balanced-aa irukkum. Adhukooda neenga enna pannanumna ippa rice vandhu ondru cup andha maadhiri ellaam edukkaadheenga, konjamaa eduthukkonga rice vandhuttu adhukooda vandhu.
Speaker 1
270.31s
Adhu konjam.
Speaker 1
278.51s
Ingala maathiri.
Speaker 0
279.59s
Meedhukku enna pannanumna ippa paneer irukkulla, paneer vandhu toast panni andha maadhiri eduthukkonga, adhu oru nootru gram andha maadhiri.
Speaker 1
282.97s
Aamaa.
Speaker 0
287.99s
Adhukkappuram vandhu vegetables eduthukkonga poriyal panniyo illa vega vachcho andha maadhiri vegetables eduthukkonga
Speaker 1
288.27s
Adhukkappuram
Speaker 0
295.05s
Mm, adhukkappuram lunchukku paatheenganna adhe maadhiri vegetables andha maadhiri ellaam neenga eduthukkalaam sir. Vegetables irukku, keerai ellaam irukku illaiya? Keerai ellaam eduthuppeengalaiya sir?
Speaker 1
304.41s
Mm.
Speaker 1
305.35s
Mm mm mm.
Speaker 0
305.97s
Keerai andha maadhiri sundal ippo sundal neenga eduthuttu irukkeenga illaiya adhe maadhiri sundal edunga andha maadhiri konjam protein fiberlaam irukkira maadhiri food konjam eduthukkonga sir.
Speaker 1
309.47s
Undaangidum.
Speaker 1
315.97s
Saringa.
Speaker 0
316.45s
Andha neenga oru cup edukkira rice night-laam thayavu senju rice-e edukkaadheenga.
Speaker 1
321.07s
Mm
Speaker 0
321.25s
Vegetable salad maadhiri pannittu illa fruit salad maadhiri pannittu andha maadhiri edhavadhu saappittu kooda neenga paduthukkonga aana nightla vandhuttu ricelaam edukkaadheenga enna neenga diabetic appadindradhunaala solla varen.
Speaker 1
331.25s
Mm mm mm.
Speaker 0
332.19s
Okengala, lunch vandhu indha maadhiri paathukkonga, adhe maadhiri breakfast-um vandhuttu edhaachum konjam protein-aa andha maadhiri edukkuradhukku try pannunga sir, nuts andha maadhiri kooda eduthukkonga.
Speaker 1
341.57s
Nithiyamaa.
Speaker 0
342.27s
Aa andha maadhiri pannunga, actually ippo enna needsukkaga sir indha sitela IO sitela vandhu neenga search pannirukkeenga?
Speaker 1
344.35s
Punni.
Speaker 1
348.97s
Only idhudhaan suvidhaan.
Speaker 0
351.09s
Ennanna ippo vandhu ippo neenga diabetic andha chart irukku illaiya, unga diet chart vandhu neenga pandrathukku CGM onnu solli irukku, adhu neenga fix pannikkalaam. CGM vandhu fix panni unga mobile-oda vandhu connect pannikkitteengannu vachukkongalen, ungaludaiya sugar level vandhu eppappelaam adhigamaa irukku, eppappelaam kammiyaagudhu, enna food neenga edukkumbodhu sugar vandhu peak-la irukku, enna food eduthaa moderata ungalukku vandhu increase aagudhu appadindradha neenga vandhu check pannikkalaam. Andha maadhiri neenga onnu panninna ungaludaiya sugar level vandhu neenga vandhu.
Speaker 1
371.91s
Sundu eduthu.
Speaker 0
380.31s
Manage pannikka mudiyum sir, monitor pannalaam, monitor pannikka mudiyum, plus vandhu neenga reverse pandrathukku ungalukku romba helpful-aa irukkum. Sugar-la vandhu easy-aa vandhu namma reverse pannidalaam sir. Konjam konjam changes pannittomnu vachukkongalen, easy-aa namma sugar-la maximum vandhu namma food pattern dhaan, adhai neenga change pannale easy-aa vandhu neenga sugar-ai vandhu reverse panna mudiyum sir diabetic-ai.
Speaker 1
381.45s
Monitor pannalaam monitor pannikkalaam.
Speaker 1
388.31s
Aa
Speaker 1
397.79s
O
Speaker 1
402.35s
Sari Madam.
Speaker 0
403.03s
Aa aa
Speaker 1
403.55s
Okay
Speaker 0
404.25s
Okay okay okaynga sir, ippo blood test edhavadhu edukkura idea irukkura sir? Adhanala edhavadhu search panni paartheengala?
Speaker 1
411.53s
Illai illai idhu mattum dhaan adhu how to reduce sugar for ninety.
Speaker 0
415.27s
Okay okay um um okay ungalukku BP andha maadhiri edhuvum illa illa sir.
Speaker 1
421.33s
Illa edhuvum illa.
Speaker 0
422.49s
Okay okay sir, actually naan sugar patient-ukku vandhuttu eye vandhu affect aagum theriyum illaiya sir.
Speaker 1
430.05s
Nichayamaaga kittum.
Speaker 0
430.95s
Adhudhaan, adhellam preventive-aa irukkureengala sir neenga?
Speaker 1
434.31s
Adhu moonu maasam oru thadava eye test panren ippodhaikku.
Speaker 0
437.03s
Okay okay-nga sir, ellame normal appadithaanungala?
Speaker 1
440.57s
Aamaam.
Speaker 0
441.27s
Okay okaynga sir, ippo naan enga side-la irundhu enna sir ippo ungalukku help pannanum?
Speaker 1
446.13s
I just wanted to know it can reduce. Avvalavuthaan vegamnu irukku. Okay.
Speaker 0
451.75s
Okay okaynga sir, vena once naan vena enga doctor consultation kodukkattuma sir? Consult panni paakkureengala? Ippa neenga last-aa.
Speaker 1
457.63s
I think it should be okay. It should be okay. I think I should reduce the carbon increase protein level.
Speaker 0
463.29s
Okay okay.
Speaker 1
463.51s
Okay okay adhuve correct-aa irukkumnu ninaikkiren I will do that for a month and come back to you.
Speaker 0
468.89s
Okay okaynga sir thank you sir.
Speaker 1
471.81s
Thank you.
Speaker 0
472.15s
Have a good day sir.
Speaker 1
473.39s
Okay.