A
Call Intelligence
Benny John with Suganya — Feb 14, 2026 15:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
50.00%
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Feature-heavy value stacking
Closing Attempt
Yes
Closing Technique
trial_close
Call Ending
other
Call Structure
Duration
6:22 (383s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
High
Total Speaker Turns
87
Rep Words / Customer Words
542 / 318
Rep Longest Monologue
20s
Customer Longest Monologue
11s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Actually I am interested but the second um scheme you told is very very um expensive.
|
price | Customer | Yes | value stacking & discount framing | Good |
|
Too busy with work
I am a practicing civil engineer. I have so many projects here. I am very busy with that project since now it is summer season.
|
time | Customer | Yes | future commitment | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Initial health checkup package mentioned in the lead form. |
| aiwo 360 program | Rep | 99900.00 | Price_Sensitive | Full body scan, epigenetic test, and cardiac CT. |
Key Moments
400:13
Medical Disclosure
Customer reveals insulin use, establishing high need for health monitoring.
03:11
Price Reveal
The 99,900 INR price point creates immediate friction.
03:53
Language Rapport
Agent uses the 'Dravidian brothers' analogy to soften the sales pressure.
05:45
Professional Objection
Customer identifies as a busy civil engineer, moving the timeline to April.
Discovery Questions
3
Q1
kyan yu hav eni eni helth ishyus sar?
Q2
nau yu tek eni sabliments ar medisans?
Q3
yu no dexa scan sir?
Trust Signals
2
Sharing specific medication names (Metformin, Insulin)
Asking for the agent's name to save the number
Enthusiasm Signals
2
Asking if the first scheme is included in the second
Acknowledging the 'very updated methodology'
Resistance Signals
2
Directly stating the price is expensive
Citing busy work season (summer) as a delay tactic
Confusion Signals
2
Language barrier regarding Tamil vs Malayalam
Unfamiliarity with 'Dexa Scan'
Topics Discussed
Cholesterol
Diabetes
Metformin
Insulin
IO 360
Dexa Scan
Epigenetics
Cardiac CT
Leela Palace
CGM Monitor
Civil Engineering
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative but dealing with connection issues. |
| Discovery | 2 | neutral | Willingly shares medical history. |
| Pitch | 3 | neutral | Reacts to the high price of the IO 360 package. |
| Closing | 4 | positive | Politely declines immediate purchase due to work but agrees to future contact. |
Call Transcript
Click to expand
Speaker 1
1.27s
Hello.
Speaker 0
1.45s
Hello.
Speaker 0
2.21s
Aa.
Speaker 1
2.59s
sam kanekshan problems is here.
Speaker 0
5.23s
oke oke oke sar. sar if yu sar kyan yu hav eni eni helth ishyus sar?
Speaker 1
13.81s
I am I have some issues like cholesterol and sugar.
Speaker 0
17.75s
okay okay okaynga sir.
Speaker 0
21.29s
nau yu tek eni sabliments ar medisans?
Speaker 1
25.63s
es teking metaformin and insulin.
Speaker 0
31.49s
Okay okay okay.
Speaker 1
31.93s
at or like medicines and a kind of diet planning.
Speaker 0
40.01s
okay okay okay
Speaker 1
41.51s
oke oke. ai aam ebaot ai aam sashti three years old.
Speaker 0
47.99s
sixty three. okay okay sir. and one more one more service we have sir. that's i o three sixty covered all over tester sir.
Speaker 1
49.73s
And onnu
Speaker 0
60.99s
scan x-ray also it's covered. it's one day you you come to chennai you you stay one day and then you take this x-ray sir. can i explain?
Speaker 1
72.19s
Okay.
Speaker 1
75.69s
he will try. he will try.
Speaker 0
77.59s
aa okay. indha i o ondru enbadhi moondru test also covers and v o rendu max dexa scan you know dexa scan sir?
Speaker 1
88.95s
Okay, okay.
Speaker 0
90.07s
deksa dexa scan yu no.
Speaker 1
93.63s
I don't know.
Speaker 0
94.97s
and exercising for your your whole body bone density and muscle mass.
Speaker 0
105.01s
and your good fat bad fat analysis.
Speaker 1
110.37s
okey. very updated methodo?
Speaker 0
113.63s
at and gut microbiome test, amino acid test, chest x-ray, e c g, echo and c t, c t for cardiac
Speaker 0
124.95s
cardiac cardiac CTs it's covered only heart.
Speaker 1
128.43s
Only
Speaker 1
130.03s
okay okay. coronary artery calcium.
Speaker 0
130.89s
Colonary artery calcium sir.
Speaker 1
133.75s
Sorry sorry sorry.
Speaker 0
135.17s
aah
Speaker 0
137.39s
and and and you are the whole abdomen scan epigenetic test sir. it's it's only only we have only sir all all over india.
Speaker 0
150.83s
ithu kaar yu no yuvar kaarnikkal ej and yuvar ej pippatti thriya saar?
Speaker 1
158.39s
naanu fifty three.
Speaker 0
159.63s
uh your age fifty three but your conical age is sixty eighty something. uh you forward your fifty three ages sir. and all over your eleven organs age you find out sir. okay okay. and food intolerance test and after consultation.
Speaker 1
175.17s
and food intolerance.
Speaker 0
179.67s
and diet consultation, diet chart also included. and we will provide breakfast and lunch in Leela Palace and the five star hotel Chennai sir.
Speaker 1
191.25s
for this all facilities you are charging onpathi aayiram.
Speaker 0
198.17s
aa not one eighty sir. it's full covered ninety nine thousand nine hundred sir.
Speaker 1
205.59s
athu shari. okke okke.
Speaker 0
210.17s
tamil
Speaker 1
213.07s
ai ḍaunt nō tōm. ai ḍōḵṭ tōm maḷayaḷaṁ.
Speaker 0
214.25s
Okay okay okay sir.
Speaker 1
216.77s
You are speaking in Malayalam. Very good.
Speaker 0
218.77s
Very good. No sir.
Speaker 1
220.51s
Both Malayalam and a little bit under.
Speaker 0
223.55s
Little bit understand.
Speaker 1
226.63s
es.
Speaker 0
227.35s
more than that
Speaker 1
227.43s
more than that malayalam and tamil are the dravida languages.
Speaker 0
232.45s
Okay.
Speaker 1
233.11s
dravida languages are all are like brothers and sisters.
Speaker 0
240.47s
ok ok you have any interest in this?
Speaker 1
249.39s
ini ini
Speaker 0
250.99s
yu have any interested for yu take this this kind of test at least it's an one ninety one.
Speaker 1
256.79s
Actually I am interested but the second um scheme you told is very very um expensive.
Speaker 0
268.05s
actually idhu size ondu lakh ennaavadhu sir.
Speaker 1
268.31s
but the first
Speaker 0
272.03s
but now it's going half for ninety nine thousand nine hundred.
Speaker 1
272.25s
Okay, total.
Speaker 1
276.13s
athu okay athu but for that first scheme is also included.
Speaker 0
281.13s
yes sir also included sir.
Speaker 1
284.23s
That is the total the first you told the first 183 test.
Speaker 0
287.95s
aa yes sir. one eighty three test also included that test.
Speaker 1
292.81s
okey. for this you are charging onnu lakh nainti naint thousand alle?
Speaker 0
297.85s
aa ninety nine thousand nine hundred sir.
Speaker 1
300.81s
Aa nattu undu. Okay okay one minute.
Speaker 0
301.93s
and we will I will give a breathing kit also sir it's free. for you. you have and and you have diabetic la I will give CGM monitors also.
Speaker 1
308.05s
user
Speaker 0
314.11s
okay. continuous glucose monitor is connect your mobile phone automatically one hour once it take your blood blood sugar level.
Speaker 1
314.17s
okay.
Speaker 0
323.85s
yu si yuvar phon sar.
Speaker 1
324.55s
phone
Speaker 1
326.75s
okey okey.
Speaker 0
327.41s
That's also we will give sir.
Speaker 1
330.43s
Okay, if I got a facility, I will contact you. Thank you for your good information. Anyway, it is information to you and thanks for you.
Speaker 0
341.91s
okay okay sir. when i call you back sir?
Speaker 1
345.83s
I can't decide now. I am a practicing civil engineer. I have so many projects here. I am very busy with that project since now it is summer season.
Speaker 0
357.31s
oke oke. so ken ai kaal de april?
Speaker 1
361.95s
Yes, I will I will call you. I will call you. Can I save this number? You will be there.
Speaker 0
369.13s
ya ya yes i will be there sir.
Speaker 1
371.89s
Okay thank you. Good morning.
Speaker 0
372.69s
Sukanya sir.
Speaker 1
375.61s
sukanya okay.
Speaker 0
376.25s
aa okay sir okay sir thank you sir thank you so much. have a good day sir.
Speaker 1
379.51s
thank you. have a good day sir. okay thank you. thank you.