A
Call Intelligence
Benny John with Suganya — Feb 14, 2026 15:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
40.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Benny John. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Benny John. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
greeting
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:05 (6s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
2 / 12
Rep Longest Monologue
1s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:03
Discovery Question
The agent attempts to identify the lead's health concerns immediately.
Discovery Questions
1
Q1
kyan ai no if yu hav eni helthi yusas?
Topics Discussed
Health issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Brief greeting. |
Call Transcript
Click to expand
Speaker 0
0.95s
Hello.
Speaker 1
1.51s
Hello?
Speaker 0
2.21s
Aa sari.
Speaker 1
2.35s
Okay.
Speaker 0
3.11s
kyan ai no if yu hav eni helthi yusas?