A
Call Intelligence
Benny John with Suganya — Feb 14, 2026 15:42
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
6.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Benny John. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
3:10 (190s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
45
Rep Words / Customer Words
218 / 142
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
i am not at the situation to come to tamil nadu now.
|
logistics | Customer | No | direct acknowledgment | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Explaining the comprehensive nature of the health checkup. |
Key Moments
301:12
Service Unavailability Disclosure
Agent informs customer that service is not available in his area (Kerala), which becomes the primary deal-breaker.
02:18
Price Disclosure
Agent quotes 18,000 INR; customer acknowledges but links it to the travel barrier.
02:40
Soft Rejection
Customer explicitly states he cannot travel to Tamil Nadu at this time.
Discovery Questions
3
Q1
enna purpose-nu therinjukkalaamaa sir?
Q2
ken yu tel yuvar pin kod sir?
Q3
yu hav eni plan kam tu chennai sir?
Trust Signals
2
Sharing specific location/PIN code
Asking for lab/hospital name for verification
Enthusiasm Signals
2
Repeatedly asking for cost
Acknowledging 'information is good'
Resistance Signals
2
Refusal to travel to Chennai
Stating 'not at the situation to come to Tamil Nadu'
Confusion Signals
1
Misunderstanding '183' as '184 cycles' or 'factories'
Topics Discussed
Location and PIN code
Biomarker test details
Pricing
Travel to Chennai
Lab vs Hospital status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite inquiry. |
| Discovery | 2 | neutral | Actively asking for cost and location details. |
| Pitch | 3 | neutral | Clarifying the number of biomarkers and panels. |
| Closing | 4 | negative | States he cannot come to Tamil Nadu now. |
Call Transcript
Click to expand
Speaker 0
2.63s
Hello
Speaker 1
3.37s
Hello.
Speaker 0
4.77s
aa sir mister benny.
Speaker 1
7.69s
Yes.
Speaker 0
8.45s
aa sir sukanya sir ivo medical center support team-la irundhu call panniyirukken
Speaker 1
14.29s
ich medical center?
Speaker 0
15.95s
ai o medikkal sentars.
Speaker 1
19.21s
Ha.
Speaker 0
19.79s
aai vaa 181 letters edukkuradhukkaaga form fill pannirukkeenga
Speaker 1
27.31s
oke.
Speaker 0
27.97s
enna purpose-nu therinjukkalaamaa sir?
Speaker 1
31.61s
ai aam risaiḍiṅg in kēraḷa at eṟṇākuḷaṁ.
Speaker 0
35.31s
oke oke.
Speaker 1
38.11s
ithare can you arrange which is the cost how much the cost everything I want to know.
Speaker 0
44.31s
ken yu tel yuvar pin kod sir?
Speaker 0
50.99s
your pin code jaai your pin code.
Speaker 1
55.75s
Telugu.
Speaker 0
57.19s
sar ken yu tel yuvar adres pin kod sar?
Speaker 1
61.05s
aa address ingottu aam six eight three five.
Speaker 0
66.07s
six eight three five
Speaker 1
69.11s
Porn.
Speaker 0
70.15s
for nine.
Speaker 0
72.41s
saari sir service is not available that area sir.
Speaker 1
76.07s
oke oke oke oke.
Speaker 0
78.01s
okey-nga sir. yu hav eni plan kam tu chennai sir?
Speaker 1
83.45s
no no. you have no branch at kerala.
Speaker 0
87.21s
aa kerala is not available sir. adharvaiz.
Speaker 1
91.31s
dis is onli e singal task onli ar e nambar of task.
Speaker 0
95.53s
this is one eighty three biomarkers. overall one eighty three tests included omega three omega six test also sir.
Speaker 1
104.31s
sir you are talking about the one eighty four cycles.
Speaker 0
109.73s
Sorry sir.
Speaker 1
112.23s
yu aar prasthing van aithi phor phaaktriyis.
Speaker 0
116.71s
one eighty three sir one eighty three. it's included tumor panels, hematology, diabetic panels, liver functions, cholesterol.
Speaker 0
127.99s
cardiac response sir. kidney profile.
Speaker 1
129.79s
Okay.
Speaker 1
131.19s
Okay okay.
Speaker 1
133.35s
Okay okay okay understood. So how much it cost to come?
Speaker 0
138.45s
its its eighteen thousand sir.
Speaker 1
142.05s
One eight.
Speaker 0
144.63s
tumer panel also covers sidai panel.
Speaker 1
148.07s
okey okey okey okey. van van eight thousand alle?
Speaker 0
151.67s
eighteen one eight.
Speaker 1
154.79s
oke oke oke. information is good but i am not at the situation to come to tamil nadu now.
Speaker 0
162.11s
Okay okay sir.
Speaker 1
164.45s
your hospital or your lab lab name which is the lab name.
Speaker 0
171.63s
ai o sari e ai dablu o ai o.
Speaker 1
176.01s
this is hospital or just institute?
Speaker 0
178.07s
Indha preventive care center sir.
Speaker 0
186.63s
Hello.
Speaker 1
189.99s
hello