A
Call Intelligence
Karthikeyan Nallathamby with Suganya — Feb 16, 2026 17:13
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Karthikeyan Nallathamby.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Karthikeyan Nallathamby. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
38 / 26
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
oru pathu minutes time kudungalaam, thiruppi kooppiduvaanga, oru meeting-la pathu minutes time kudunga.
|
time | Customer | Yes | agreement/compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing the lead source/form filled. |
Key Moments
200:08
Agent Introduction
Establishes the purpose of the call and brand identity (IO Medical Center).
00:19
Callback Request
Customer indicates interest but lacks immediate availability, setting the stage for a follow-up.
Trust Signals
1
Immediate recognition of the brand 'AIWO'
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
Introduction
Brand Recognition
Meeting/Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges greeting. |
| Identification | 2 | neutral | Customer confirms identity and brand recognition. |
| Closing | 3 | neutral | Customer politely requests a callback due to a meeting. |
Call Transcript
Click to expand
Speaker 0
0.93s
Hello
Speaker 1
3.25s
Hello, video illaiyaa?
Speaker 0
4.43s
Aa sir good evening sir Karthikeyan.
Speaker 1
7.43s
Iye.
Speaker 0
8.51s
Aa sir, neenga call panna solli irundheenga, address-la call pannirukken, Suganya sir IO Medical Center support team-la irundhu sir.
Speaker 1
16.81s
Aa enga?
Speaker 0
18.21s
I was a I W I okay.
Speaker 1
19.83s
Okay ya ya ya oru pathu minutes time kudungalaam, thiruppi kooppiduvaanga, oru meeting-la pathu minutes time kudunga.
Speaker 0
27.89s
Okay sir thank you sir.
Speaker 1
28.81s
Okay