A
Call Intelligence
Hussain with Suganya — Feb 16, 2026 18:00
Deal Closed
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
8.5/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Omega Health Test Analysis
Deal Value
₹4,900
Purchase Date
Feb 12, 2026
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:42 (342s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
184 / 642
Rep Longest Monologue
12s
Customer Longest Monologue
38s
Silence Gaps (>2s)
4 (max 9.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Competitor/Potency
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already using a more potent brand
Naan vandhu adhodayum potent-aana oru oru brand-aaga eduthuttu irukken... quantity DPI and DHA odha quantity-um koodudhala irukkum.
|
competition | Customer | No | acknowledgement | Average |
|
Supplement Overload
already enough idhu irukkuradhunaala overload aaga vaaippu irukkudhu, supplements niraiya eduthuttu irukken
|
product_fit | Customer | Yes | alternative offering | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | -- | Negative | Customer compares AIWO's Omega 3 to his current 'Ultra' brand. |
| curcumin rich turmeric with piperine | Rep | -- | Committed | Agent suggests this as an antioxidant. |
| omega 3 | Customer | 2400.00 | Neutral | Customer mentions he already purchased/took this but service in Kerala is an issue. |
Key Moments
400:20
Customer mentions existing Omega 3 usage
Sets the tone that the customer is highly educated and already brand-loyal.
01:23
Service unavailability in Kerala
Identifies a logistical barrier for blood tests/services.
01:55
Supplement stack disclosure
Customer lists 8+ supplements, indicating he is a 'whale' customer but currently saturated.
05:30
Referral request
Agent successfully pivots to lead generation through the customer's network.
Discovery Questions
3
Q1
Supplements venumnu sollirundheenga illaiyaa sir?
Q2
Vera products edhuvum illaiya ungalukku?
Q3
Website check panneengala sir?
Trust Signals
3
Shares detailed current supplement stack
Mentions family usage
Open to receiving more info
Resistance Signals
3
Claims current brands are more potent
Expresses concern about 'overloading' supplements
Notes service unavailability in Kerala
Confusion Signals
1
Confusion over AIWO's Omega 3 specs vs his current brand
Topics Discussed
Omega 3 Potency
DHA/EPA levels
Third-party testing
Heavy metal filtration
Curcumin/Antioxidants
Vitamin D3/B12/K2
Workout supplements (Protein/Creatine)
Kerala service availability
Referrals in Chennai
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite greeting. |
| Middle | 2 | neutral | Explaining why he doesn't need more supplements. |
| Closing | 3 | neutral | Agrees to look at the website and refer friends. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.15s
Hello.
Speaker 1
1.75s
Aa Sir, Good Evening Sir.
Speaker 0
2.33s
Hello yes ma'am good evening good evening sollunga.
Speaker 1
4.93s
Aa sir supplements venumnu sollirundheenga illaiyaa sir.
Speaker 0
8.53s
Supplements.
Speaker 1
9.79s
Aamaa.
Speaker 0
9.85s
Aama, naan naan actually already eduthuttu irukken, neenga anuppunneenga theriyuma? Oru adhu ennadhu andha Omega three, yes sir, adhu vandhu.
Speaker 1
18.97s
Adhu.
Speaker 0
20.71s
Omega three-yoda oru idhu anuppuneengala? Naan vandhu adhodayum potent-aana oru oru brand-aaga eduthuttu irukken adhodayum.
Speaker 1
23.29s
Naan vandhu
Speaker 0
29.03s
Adhavadhu certified idhu tested third party tested plus vandhu idhoda quantity DPI and DHA odha quantity-um koodudhala irukkum.
Speaker 1
37.05s
Okay.
Speaker 0
37.13s
Aa naan anuppi viduren, adhoda link anuppi viduren.
Speaker 1
39.57s
Saringa sir.
Speaker 0
40.03s
Aama, adhaan naan eduthuttu irukken, mathapadi vera ellame vandhu indha Volume D3 vandhu naan vandhu US brand Now Foods and Ola brand-oda eduthuttu irukken.
Speaker 1
50.79s
Okay okay okay.
Speaker 0
51.21s
Okay okay okay, ippo andha Kurkurin vandhu unga ippo unga websitela neenga enna enna irukkunnu sonneenga?
Speaker 0
60.91s
Ek minute sari, oh tum rabi jaake market-la kharidikkira.
Speaker 0
65.17s
Adhaavadhu nimisham naan check pannittu irukken.
Speaker 0
67.69s
Swaad yaad padha hai, hum kooda use kar rahe hain.
Speaker 1
78.01s
Athu.
Speaker 0
79.75s
Report eppadiyum namma blood test ippo vandhu panna mudiyaathu thaane?
Speaker 1
83.07s
Aama sir, actually Kerala-la vandhu service vandhu ippa available illa sir.
Speaker 0
87.25s
Sari, neenga ippa anuppunadhu vandhu curcumin rich turmeric with piperine capsules.
Speaker 1
92.45s
Okay.
Speaker 0
92.75s
Already naan vandhu indha antioxidant vera form-la eduthuttu irukken, idhu antioxidant dhaan main-aaga.
Speaker 1
98.69s
Okay ma'am, one thing.
Speaker 0
99.15s
One thing so adhanala idhu ippa eduthuttu enakku prayojanam illa, means already enough idhu irukkuradhunaala overload aaga vaaippu irukkudhu, supplements niraiya eduthuttu irukken, ennalanna multivitamin irukku appuram B twelve irukku vitamin B three K two.
Speaker 0
115.53s
Omega moonu plus aama ellame ore naalla poyittu adhu kooda ippa workout pogumbodhu.
Speaker 0
123.35s
Idhu protein powder plus creatine vara eduthuttu irukkum.
Speaker 1
126.33s
Okay sir.
Speaker 0
127.13s
So ellaam serndhu heavy-aa porathunaala indha oru particular item-ai additional-aa aeththuradhu vandhu difficult.
Speaker 1
132.15s
Okay okay.
Speaker 0
133.11s
Aa aamaa adhu nalladhaan idhu vera enna irukku neenga Nandur-laengil dhaan anuppuneenga vera edhuvum.
Speaker 0
138.63s
Products-la oru nimisham paarkitten, Omega three anuppirukken. Omega three-la vandhu idhula vandhu irukkiradhu moondru aaru-vum irubadhu-vum thaan irukkudhu. Adhu vandhu basic idhu standard dosage, naan use pannakkoodiyadhu vandhu.
Speaker 0
155.07s
Oru saanthiram.
Speaker 0
173.67s
True Basics-nu oru brand irukku, okay.
Speaker 1
176.77s
Okay sir.
Speaker 0
178.25s
Andha brand-oda
Speaker 0
183.35s
Andha brand-oda vandhu Omega three avangalukku vandhu moonu naalu different specs-la varudhu adhu, adhula vandhu.
Speaker 0
193.11s
Omega three ultra-nnu oru brand adhudhaan naan vandhu eduthuttu irukken, onnu nimisham naan vandhu ippa pottuduren.
Speaker 1
199.23s
Okaynga.
Speaker 0
200.49s
Aa vaa.
Speaker 0
205.91s
Adhu ungalukku anuppiduren onnu paarungalen.
Speaker 1
208.13s
Okay sir
Speaker 0
208.75s
System irukka illa.
Speaker 1
211.83s
Sir.
Speaker 0
213.25s
System computer irukka?
Speaker 1
214.45s
Aa irukku irukku sir check panren.
Speaker 0
216.09s
Adhu vandhu check pannunga, adhula vandhu clear-aa irukku yenna idhula vandhu evvalavu irukkunna ondru aayirathu aimbadhu ondru ondru aayirathu aimbadhu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu aayirathu a
Speaker 1
237.01s
Okay sir, okay, onnu second.
Speaker 0
238.65s
Actually adhu expensive, idhu vandhu naangu ettayirathu thaan neenga potturukkeenga, aana adhu muppadhu muppadhu numbers-ku adhu vandhu nintey aagum.
Speaker 0
250.85s
One shop was just going to close, at that time now it went on ultra omega three.
Speaker 1
254.73s
Aa ithra Omai
Speaker 0
256.71s
Aamaa Ultra Omega Three idhu vandhu Ultra Filtration panni third party testingoda varudhu indha Mercury andha maadhiri ulla.
Speaker 1
257.29s
Aamaa.
Speaker 1
260.45s
Aa third party.
Speaker 0
263.77s
Heavy metals ellame vandhu remove panni.
Speaker 1
266.17s
Okay okay.
Speaker 0
266.71s
Aa okay okay
Speaker 0
268.55s
Idhellam naanum enna brothers wife ellarum eduthuttu irundhen. Nalla idhu idhu eduthadhukku appuram naan oru rendu moonu years eduthuttu irundhen.
Speaker 1
277.05s
Okay.
Speaker 0
277.11s
Idhukku appuram idhu HCL cardiac muscles ellame vandhu control-la irukku, control means better-aa irukku.
Speaker 1
284.07s
Okay, okay-nga sir.
Speaker 0
286.77s
Appuram vandhu verayum enna verayum irukkudhu, naan Vitamin D moondru andha idhoda idhellam irukkudhu, adhu ungalukku already theriyum illa? Illa vera vera products edhuvum illaiya ungalukku?
Speaker 1
295.59s
Veru website ungalukku send pannirukkala sir neenga adhula poi check panneengala sir adhulaye ungalukku theriyum idhu actually fast barla kooda engakitta irukku
Speaker 1
303.95s
Sugar add pannaama?
Speaker 0
304.67s
Rendu link neenga enakku anuppuneenga, adhu rendume product-oda link, okay okay, appa adhula poyittu adhula products-la poi check pannanum.
Speaker 1
311.63s
Adhula poyittu sir naan io.com naan send panni viduren sir. Adhula poyittu neenga check pannalume enna overall naanga enna vachirukkom, enna service irukku, enna panrom appadindradhu ellame neenga adhula therinjukkiraanga.
Speaker 0
324.43s
Okay okay.
Speaker 1
324.97s
Okay.
Speaker 0
325.83s
Okay andha detail anuppunga naan edhaavadhu adhula irundhu edhaavadhu enakku use panna mudiyumna naan paathukkuren.
Speaker 1
330.77s
Saringa sir okay sir Chennaiyila edhachum unga friends irundhanganna recommend pannunga sir.
Speaker 0
330.91s
Saringa.
Speaker 0
335.51s
Sari sari sari, naan pannalaam, sariyaa, okay, irukkaanga, paakkalaam, paakkalaam, okay.
Speaker 1
336.49s
Adhanaala irukkaanga.
Speaker 1
339.61s
Okaynga sir thank you.
Speaker 0
340.67s
Thank you.