A
Call Intelligence
Konuganti Vamsi with Suganya — Feb 18, 2026 18:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
6:16 (377s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
384 / 742
Rep Longest Monologue
21s
Customer Longest Monologue
30s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timeline / Exams
she is busy with the exams and all that... May maasamla appadi we would like to come
|
time | Customer | Yes | future pacing / value add | Excellent |
|
Daughter's Conviction
Avar vandhu obviously I think avar vandhu avvalavu seekkiram convince aaguradhu illa
|
authority | Customer | Yes | physical visit suggestion | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health kit / program | Rep | -- | Interested | Main offering for weight and PCOS management. |
| consultation | Rep | 3000.00 | Positive | Offered as a complimentary service to customize the plan. |
| boyamakkas test | Rep | -- | Other | Agent asks if the customer's mother needs this test. |
Key Moments
400:28
Customer reveals the lead is for his daughter.
Shifts the target persona and decision-making dynamic.
02:12
Disclosure of PCOS and Overweight issues.
Identifies the core medical need for the program.
03:15
Agent offers the 3000 INR mentor session for free.
Key value-add to maintain interest during a long delay.
05:11
Customer explains 'nip it in the bud' philosophy.
Strong trust signal and alignment with preventive health brand values.
Discovery Questions
3
Q1
Unga doctorukku enna age sir aagudhu?
Q2
Enna purpose karuthu ippa ungalukku endha purpose?
Q3
Enna course sir pannittu irukkaanga?
Trust Signals
3
Sharing daughter's specific college and location
Discussing family health history
Expressing belief in preventive care ('nip it in the bud')
Enthusiasm Signals
2
Repeated 'Definitely'
Agreement on customization
Resistance Signals
2
Timeline delay (waiting until May)
Daughter's skepticism ('not easily convinced')
Topics Discussed
PCOS management
Weight loss
Student lifestyle
Chennai center visit
Mentor consultation
Program customization
Preventive healthcare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to the agent's explanation. |
| Discovery | 2 | neutral | Sharing detailed information about daughter's education and health. |
| Pitch | 3 | neutral | Likes the idea of a complimentary mentor session and customization. |
| Closing | 4 | positive | Agrees to May follow-up and center visit. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello.
Speaker 1
1.75s
Hello sollumma.
Speaker 0
2.55s
Aa sir, naan pesitten sir. Actually ennanna ungalukku vandhu ippo neenga oru issue irukkuradhunaala dhaana ippo indha kit vandhu neenga edukkureenga? So adhanaala ungalukku enna needs irukku, enna venum, enna venaam appadinnu sollittu namma customize pannikkalaam. Eanna ippo neenga Chennaiyila appadi irukkureenga illaiya, adhanaala vandhu customize pannikkalaam. Ivvalavu cost vandhu thevaiyillai.
Speaker 1
4.37s
Aa
Speaker 1
10.29s
Aamaa ungalukku.
Speaker 1
15.87s
Okay.
Speaker 1
17.87s
Aamaa.
Speaker 0
20.89s
Adhanaala neenga enna pannunga oru mentor sections mattum naan ungalukku arrange panren sir naanu adhula vandhu ungalukku ellame vandhu clear-aa aayidum.
Speaker 1
20.91s
Adhanaala neenga
Speaker 1
25.65s
Adhula vandhu
Speaker 1
28.75s
Illamma idhu vandhu illa illa naan enna solrenna konjam neenga idhu pannunga just hold on idhu vandhu actually en daughter-ukka actually she is studying in Bengaluru actually okay avar vandhu course mudinjittu she will be completing and she will be free in May ma.
Speaker 0
33.69s
Ithu vandhu
Speaker 0
38.05s
Aa
Speaker 1
42.99s
So actually I am planning for her actually, adhanala vandhu enna pannikkalaam andha May maadham naanga vandhu we will.
Speaker 1
49.11s
Avaru vandhu Chennaiyila she most probably she continue education there only in Chennai itself, so appa neenga we would like to before she joins the course we would like to enroll her for this adhanala solren.
Speaker 0
59.51s
Enna course sir pannittu irukkaanga?
Speaker 1
61.79s
Avar vandhu ippo Christ-la irukkaanganna, so Christ-la irukkaanga, so Christ Christ college-nu sollittu Bengaluru-la irukkumma.
Speaker 0
63.75s
So friendsla irukkaanga.
Speaker 1
68.07s
So andha andha course mudichuttu she will be finishing a B.A. in idhu communication sciences and idhuma adhu mudinjiruchu, she will be continuing at B.G. in Chennai-nga.
Speaker 0
68.09s
So andha.
Speaker 1
79.57s
And she comes and this one college admissions ellaam irukkum.
Speaker 0
79.63s
Aamchi
Speaker 1
83.35s
So we having some free time between that, so we would like her to enroll for that program.
Speaker 1
88.51s
But I have to talk to her, naan innum avarkitta pesalaanna adhanaala vandhu we would like to most probably we would like to avarkitta pesittu avar okay-nnu daughter vandhu she is okay-nna then around May appadi we should be in Chennai-ma.
Speaker 0
88.71s
But I
Speaker 1
104.79s
During that time we would like to come and first come and see the hospital eppadi irukku ellam paarthuttu.
Speaker 1
109.99s
Then we'd like to once she is comfortable naan vandhu we'd like to enroll her ma.
Speaker 0
110.01s
Then we'd like
Speaker 0
114.11s
Okay.
Speaker 1
114.11s
Okay, so I have to talk to her about this actually, adhanala first information-a gather panren, so that's the thing.
Speaker 0
116.55s
Adhanaala first.
Speaker 1
120.67s
So our plans are like that adhanala sollittu irukken.
Speaker 0
122.55s
Unga doctorukku enna age sir aagudhu?
Speaker 1
124.91s
Ithu irukku irandu irandu years.
Speaker 0
127.23s
Twenty years-aa sir?
Speaker 1
128.33s
Aa irubathi years-maa.
Speaker 0
129.33s
Aamaa okay okay enna purpose karuthu ippa ungalukku endha purpose?
Speaker 1
132.19s
She is overweight ma, she is overweight, PCOS irukku, avarukku overweight irukkaanga, PCOD irukku.
Speaker 0
137.59s
Ok ok.
Speaker 1
137.85s
Saringala, so adhanala we would like to once she is this one avaru innoru ondru month-kulla exams ellaam irukkuma? Exams ellaam ezhudhuttu once she is free then we we would like to enroll her in that program.
Speaker 1
150.83s
Okay avarkitta naan pesanum, naan innum pesalama, ithu all ithanala enna irukkunnu sollittu naanga paathuttu evvalavu cost aagum ennannu sollittu we just want to find out actually.
Speaker 0
150.87s
Okay
Speaker 1
159.61s
And then I will talk to her and once she is convinced-na oruvelai she would like to visit personally-na we can she can come to the center.
Speaker 1
168.15s
And vandhu avar visit pannittu once he is convinced-na I think evvalavu aagum enna aagumnu sollittu customization neenga panreenga, appo budget idhellam irukkuma? So once we are okay with that then we can proceed-ma.
Speaker 0
174.65s
Appo
Speaker 0
179.99s
Aa, ippo mostly andha purpose-kaaga dhaan sir naan ippo solren. Actually vandhu ippo mentor section vandhu moondru aayiram aagum. Naan adhu vandhu ungalukku complimentary-aa dhaan panni tharennu solren. Ennanna ippo avangalukku vandhu enna issues irukku appadinnu avangalukku therinjuchunna adhukku yetha maadhiri namma customize pannikkalam.
Speaker 1
180.39s
So mostly
Speaker 1
183.11s
Aamaa aamaa exactly.
Speaker 1
189.73s
Ok.
Speaker 1
192.79s
Okay.
Speaker 0
196.17s
Mentor vandhu ungalukku full and full vandhu explain pannidum, ungalukku enna need irukku, enna venum, enna vendaam, indha indha issues vandhu ippa ezhu days neenga edukkalaama? Ezhu days venaam, aindhu days podhum, ippo indha idhukku vandhu idhu ezhu days vandhu cover aaga venaam, appa aindhu days neenga cover pannikkonga sir, andha maadhiri andha maadhiri idhellam mentor vandhu ungalukku suggest pannuvaanga sir. Kandippa kandippa maa, adhe maadhiri ippa.
Speaker 1
196.19s
Aa aa.
Speaker 1
202.39s
Okay.
Speaker 1
205.67s
Okay
Speaker 1
207.51s
Okay.
Speaker 1
212.15s
Okay okay.
Speaker 1
214.19s
Aamaa aamaa.
Speaker 1
215.93s
Kandippa kandippama, adhe ma ippa oru exams adhe ma, so we will just hold on at this juncture and naan enna solrenna she is busy with the exams and all that, avar ellam mudichittu once she is free then naanga vandhu May maasamla appadi we would like to come to the center and have a look and then physically vandhuttu naanga paathuttu.
Speaker 1
235.23s
Then she would like to you know because.
Speaker 1
237.77s
Avar vandhu obviously I think avar vandhu avvalavu seekkiram convince aaguradhu illa, adhanaala avar vandhu edhaavadhu physically vandhuttu if she comes and interacts and sees what is happening-nu sollittu avar convince aayiduchunna then we will try to enna appo mentor kitta pesittu edhu best avar suitable aagumo paarthuttu appo idhu pannikkalaam.
Speaker 0
242.55s
Adhanaala
Speaker 1
255.25s
We can do that ma. Aa that's it.
Speaker 0
255.25s
We can do that ma. Appo ithu vandhu ungalukku kidaiyaathu appadithaane sir?
Speaker 1
258.29s
Aanaa enakku kidaiyaadhummaa enakku kidaiyaadhu en doctor-kkaaga naan kekkuren naan avarkitta innum sollurathilla avarukku she doesn't know that I am enquiring actually enna ippo exam busy-la irukkaanga so I don't want to confuse her now.
Speaker 0
259.51s
Kidaayaathu.
Speaker 0
262.17s
Aa.
Speaker 1
268.85s
So adhanala once inga vandhuttu exams ellaam mudichuttu vandha pinnaadi Coimbatore vandha pinnaadi I would like to talk to her.
Speaker 0
269.09s
Adhanaala once
Speaker 0
274.71s
About it.
Speaker 1
274.71s
About it personally and then once she is convinced-na appo naanga in-laws Chennai-la irukkaanga, so obviously she will be staying there in Chennai.
Speaker 0
282.33s
So appa vandhu.
Speaker 1
282.33s
So appo vandhu naanga college admission-ukku naanga varanum anga, so appo andha time-la we will take some time for this also, we will dedicate some time for this and we will come to the center, we will see what's happening.
Speaker 0
285.73s
So appo andha
Speaker 1
292.67s
Even I would like to personally visit and paarthuttu appa then we will take a call.
Speaker 0
296.75s
Okay okaynga sir, ippa unga mother-ukku kettingale sir, ondru enbadhu ondru Boyamakkas test, adhu ippa ungalukku need irukkaanga sir?
Speaker 1
297.55s
Ok ok ok.
Speaker 1
300.95s
Aamaa aamaa aamaa.
Speaker 1
304.13s
Ippa ippa edhuvum illamma, ippa naan right now we have we have there's no need right now, and the main date is I am asking for my daughters this one actually.
Speaker 1
311.99s
Doctor-ku naan idhu panren actually, because these are all tests which are actually not for what I feel personally, it's for younger people who have you know idhukkumbodhu indha maadhiri family history-la irukkumbodhu for them oru preventive-aa naanga idhu panna nalla irukkum. Plus avarukku vandhu konjam issues start aagudhu, adhanaala we would like to nip it in the budma. That's what I think I also believe in that only, so adhanaala I would like to talk to her and then once naanga convinced aayiduchunna, once my daughter is convinced about this when she is.
Speaker 1
341.99s
Physically free mentally free appo naanga vandhu Chennaikku vandhuttu we will like to visit the center and then take it from there maa. Okay okaynga sir once ungalukku.
Speaker 0
326.37s
Plus crowd koduththu konjam
Speaker 0
328.57s
Adhanaala
Speaker 0
333.65s
So adhu
Speaker 0
349.01s
Okay okay sir, once ungalukku exam finish aana udane neengal screen sollunga. Naan appo vandhu waiter section first attend pannittu appurame neenga inga vandhu visit pannikkonga. Ya ya definitely sir, appo vandhu namma customize panni namma eduthukkalaam, but ivvalavu cost appo vandhu aagaadhu sir.
Speaker 1
352.29s
Aamaa aamaa exactly.
Speaker 1
354.39s
Aamaa.
Speaker 1
355.35s
Ya please.
Speaker 1
357.07s
Please.
Speaker 1
358.77s
Ya ya definitely easy-aa irukkum sir, appo vandhu namma customize panni namma eduthukkalaam but ivlo cost.
Speaker 1
365.47s
Aamaa okay okay I got it I got it I got it thank you thank you May first week ungalukku naan call
Speaker 0
366.21s
Okay ma I got it I got it ma I got it ma Thank you ma May first week ungalukku naan call back pannattum ma
Speaker 1
370.83s
Ya please ma please ma please.
Speaker 0
371.95s
Please ma please. Thank you sir. Thank you ma. Thank you ma. Have a happy evening sir.
Speaker 1
373.05s
Thank you maa, thank you maa, thank you.
Speaker 1
375.49s
Happy day thank you.