A
Customer Konuganti Vamsi
Phone +919486212489
Rep Suganya
Team Health Advisory
Date 2026-02-18 18:26
Duration 11:18
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 14, 2026
CityMettupalayam-Coimbatore

Call History

5 attempts
Total Attempts5
First CallFeb 14, 2026
Last CallFeb 18, 2026
Total Talk Time17.6 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Konuganti Vamsi. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Curious
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 18% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending customer_thinking

Call Structure

Duration 11:18 (678s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 168
Rep Words / Customer Words 1142 / 784
Rep Longest Monologue 45s
Customer Longest Monologue 28s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Price/Value

Objections

2
Objection Category Raised By Handled Technique Quality
Price is expensive
idhu eppadi maathu compare to other idhu konjam expensive-aa irukku.
price Customer Yes value differentiation Excellent
Unnecessary luxury stay
I don't have to enakku vandhu pickup edhuvum thevaiyillai... transportation naane arrange panrenna evvalavu aagum?
service fit Customer No escalation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
blood test Rep 5000.00 Interested Comprehensive diagnostic tool
healthcation program Rep 660000.00 Price_Sensitive Full health optimization at Leela Palace
healthcation program Rep 1012000.00 Neutral Full health optimization for two

Key Moments

4
01:54
Price Objection on Blood Test
First sign of budget consciousness; rep successfully pivots to value differentiation.
04:28
Diabetes/Fatty Liver Reversal Pitch
The 'hook' that deeply engaged the customer's interest.
07:02
Social Proof - Aircel Founder
Built significant brand authority and trust.
09:37
6.6 Lakh Price Reveal
Critical moment where the customer realizes the scale of the investment and begins negotiating the service components.

Discovery Questions

4
Q1 Enna purposenu therinjukkalaangala sir? (Can I know the purpose of your inquiry?)
Q2 Enna concernkaaga enquiry panneengannu ketka thaan sir call pannen? (I called to ask what concern you had?)
Q3 Elderly patients-kku enna suggest panreenga? (What do you suggest for elderly patients? - Asked by customer)
Q4 Neenga couple-aa varuveengala illaiya individual-aa sir? (Will you come as a couple or individual?)

Trust Signals

3
Complimenting the rep's explanation
Sharing detailed family medical history
Asking for specific custom pricing

Enthusiasm Signals

1
Quote: 'Romba nallaa explain panreenga, romba santhosham' (You explain very well, very happy)

Resistance Signals

2
Questioning the high cost of blood tests
Rejecting the need for a hotel stay in Chennai

Confusion Signals

1
Initial confusion about whether they have a center in Coimbatore

Topics Discussed

Blood Biomarkers Diabetes Reversal Cardiac Prevention CGM Technology Epigenetics Residential Health Programs Pricing and Customization

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Seeking basic information about location and tests.
Discovery/Pitch 2 positive Very impressed with the explanation of biomarkers and reversal (07:21).
Pricing 3 neutral Taken aback by the 6.6 Lakh price tag for the residential program.
Closing 4 neutral Trying to find a way to make the service work by removing unnecessary costs.

Call Transcript

Click to expand
Source File +919486212489 18-2-2026, 6-26-21pm.mp3
Transcript +919486212489_18-2-2026,_6-26-21pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20236