A
Call Intelligence
S. Trivedi with Suganya — Feb 19, 2026 16:51
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with S. Trivedi.
No Close Attempt: Suganya
Suganya did not attempt to close on call with S. Trivedi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:09 (9s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
5
Rep Words / Customer Words
21 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Confirmation of details
The agent confirms they are sending the requested information to the lead.
Trust Signals
1
Acknowledgement of details being sent
Topics Discussed
Information sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer is brief and acknowledges the agent's statement. |
Call Transcript
Click to expand
Speaker 0
1.05s
Hello
Speaker 1
1.15s
Hello
Speaker 0
1.97s
Ma'am I share the details Ma'am.
Speaker 0
4.69s
Okay, aa okay, okay ma'am, aa okay ma'am, thank you ma'am.
Speaker 1
5.31s
Aa okay.
Speaker 0
8.35s
Vinay Kali