A
Call Intelligence
S. Trivedi with Suganya — Feb 19, 2026 16:44
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with S. Trivedi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
65% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:24 (85s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
128 / 84
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service availability in Raipur
but actually i o is not in raipur sir please.
|
logistics | Customer | Yes | direct reassurance & verification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Describing the package contents to the lead. |
Key Moments
300:23
Location Objection
Customer believed the service wasn't available in Raipur; resolving this was critical to continuing the call.
00:53
Request for Package Details
Customer shifted from skeptical to interested, asking for the 'package entry' and 'rate'.
01:11
Omega 3/6 Mention
Agent added value by mentioning specific high-value markers included in the test.
Discovery Questions
1
Q1
tell your pin code I will check the availability maam
Trust Signals
2
Sharing pin code
Requesting WhatsApp information
Enthusiasm Signals
1
Direct request for markers and rates
Resistance Signals
1
Location skepticism
Confusion Signals
1
Brand name pronunciation ('Where? ai o maam')
Topics Discussed
Brand Identification
Service Availability
Raipur Logistics
183 Biomarkers
Omega 3 & 6 Fatty Acids
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling ('Ji kaun bol rahe hain?'). |
| Discovery | 2 | neutral | Doubted service availability in Raipur ('but actually i o is not in raipur'). |
| Pitch/Closing | 3 | neutral | Actively requested WhatsApp details and pricing. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello
Speaker 0
0.75s
Hello
Speaker 0
1.55s
aa miss diwedi maam
Speaker 1
4.89s
Ji kaun bol rahe hain?
Speaker 0
6.13s
aayam suvanya from aivaa medical center maam.
Speaker 1
10.89s
Where?
Speaker 0
11.73s
ai o maam e ai dablu o ai o.
Speaker 1
13.79s
Okay okay okay.
Speaker 0
15.19s
yu rijishtar da faam. yu chek yuvar regularli yuvar helth maam.
Speaker 1
23.23s
but actually i o is not in raipur sir please.
Speaker 0
26.65s
I will.
Speaker 1
27.35s
ai em phram raipur chhattisgarh.
Speaker 0
30.47s
raipur. okay ma'am. all over india we provide the service ma'am.
Speaker 1
36.91s
Okay.
Speaker 0
37.39s
tell your pin code I will check the availability maam.
Speaker 1
41.83s
four nine two double zero seven.
Speaker 0
44.19s
four nine two double zero seven-aa ma'am?
Speaker 1
46.91s
Hmm.
Speaker 0
48.05s
okay. service available thaan ma'am.
Speaker 0
51.21s
avar definition is available yu es aar pi et sir.
Speaker 1
51.23s
Okay.
Speaker 1
53.69s
send me a package package entry.
Speaker 0
56.37s
its one eighty three biomarkers. full body checkup maam ithu.
Speaker 1
56.39s
Ah
Speaker 1
62.77s
I'll just send me in WhatsApp. I will see.
Speaker 0
63.19s
Athu.
Speaker 0
65.81s
okey maam.
Speaker 1
67.13s
Okay.
Speaker 0
68.11s
ai vil sher da sample riport maam.
Speaker 1
71.19s
Hmm.
Speaker 0
71.51s
yu chek it. and omega three omega six fatty acid is also inkludet far dis pekkej.
Speaker 1
76.85s
haan whatever you just send you just send all the markers and then send the rate.
Speaker 0
82.05s
okay okaynga ma'am. thank you.