A
Call Intelligence
Madhavi Karweer with Suganya — Feb 18, 2026 15:17
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 3.0/10 on call with Madhavi Karweer. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Madhavi Karweer. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Madhavi Karweer.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Negative
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (26s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
32 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too expensive
I am not interested because it's too expensive right now
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical center services | Rep | -- | Negative | Introduction of the company |
Key Moments
100:19
Customer Rejection
The customer shuts down the conversation immediately citing price, ending the sales opportunity.
Resistance Signals
2
I am not interested
it's too expensive right now
Topics Discussed
Company Identification
Price Objection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting. |
| Identification | 2 | neutral | Customer realizes who is calling and prepares to reject. |
| Closing | 3 | neutral | Clear rejection based on price. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello
Speaker 0
1.15s
Aa Ma'am, Good Evening Ma'am. Sukanya Ma'am Ayur Medical Center-ilundu.
Speaker 1
5.57s
Ekkadi nunchi andi
Speaker 0
7.57s
Maam
Speaker 1
8.65s
Hello
Speaker 0
9.41s
Aa yes ma'am.
Speaker 1
10.69s
Aa cheppandi
Speaker 0
12.55s
Ma'am ivano illi.
Speaker 1
14.59s
Ya.
Speaker 0
15.43s
Aa I am Suganya Ma'am from Alivu Medical Center.
Speaker 1
19.13s
I no I told you I am not interested because it's too expensive right now I will not be interested thank you.
Speaker 0
25.17s
Okay Ma'am Thank you.