A
Call Intelligence
None with Suganya — Feb 16, 2026 10:45
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
18 / 3
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:13
Company Introduction
Rep identifies as Malibu Medical Center; customer disconnects shortly after.
Resistance Signals
2
minimal_verbal_response
abrupt_disconnection
Confusion Signals
1
Puriyala (Don't understand)
Topics Discussed
Company Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer acknowledges presence but does not engage. |
Call Transcript
Click to expand
Speaker 1
0.41s
Puriyala oru minute hello.
Speaker 1
4.77s
Hello
Speaker 1
6.87s
Hello
Speaker 0
8.67s
Suppandhu.
Speaker 0
12.41s
Hello.
Speaker 1
13.03s
Aa sir, Sugarni Arts sir, Malibu Medical Center sir, appadinum.
Speaker 1
20.03s
Hello
Speaker 0
21.55s
Ekkanum.