A
Call Intelligence
Renu with Suganya — Feb 19, 2026 17:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Renu. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Renu.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:10 (10s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
18 / 11
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Sending a sample report for the customer to review. |
Key Moments
100:02
Agent confirms WhatsApp delivery
Ensures the customer has the necessary information to move forward in the sales funnel.
Trust Signals
1
Customer agrees to review the provided documentation.
Topics Discussed
WhatsApp communication
Sample report review
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call. |
| Closing | 2 | positive | Customer agrees to check the report and thanks the agent. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello
Speaker 1
1.15s
Aa sollunga Ma'am.
Speaker 0
2.17s
Ma'am ungalukku sample report vandhu WhatsApp pannirukken, neengal check panni paarunga ma'am, adhulaye ungalukku theriyum.
Speaker 1
7.43s
Okaynga Ma'am naan paakkuren Madam. Okay thank you.
Speaker 0
8.79s
Aa okay thank you.