A
Customer Renu
Phone +919176742609
Rep Suganya
Team Health Advisory
Date 2026-02-19 17:01
Duration 13:31
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 18, 2026
CityChennai

Call History

6 attempts
Total Attempts6
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time14.4 min
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Curious
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Solution-oriented
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 13:31 (812s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 145
Rep Words / Customer Words 1420 / 680
Rep Longest Monologue 48s
Customer Longest Monologue 35s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Distance to MRC Nagar
Kaattangulathula irundhu Santham vandhu long
logistics Customer Yes service explanation Good
Doctor Quality
andha report senior doctors dhaana consult pannuvaanga?
credibility Customer Yes authority/social proof Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 5000.00 Positive Main package discussed for the parents.
dexa scan Rep -- Interested Suggested for bone density check for the father.

Key Moments

3
02:56
Customer multitasking
Customer was shopping/purchasing something while talking, indicating high interest despite distraction.
07:37
Price Reveal
Customer confirms the 5000 INR price is affordable, removing the biggest potential barrier.
12:19
Sinusitis/Surgery discussion
Reveals deep medical pain point and fear of surgery, positioning AIWO as a non-invasive alternative.

Discovery Questions

3
Q1 Enna purposelaam therinjukkalaama ma'am?
Q2 Ungalukku eadhavadhu health issues irukka ma'am?
Q3 Enna adhula enga protein varum? Enga fiber irukkum?

Trust Signals

3
Sharing detailed medical history
Asking about doctor qualifications (MD vs MBBS)
Mentioning specific locations (MRC Nagar)

Enthusiasm Signals

2
Calling the price 'affordable'
Agreeing with the lifestyle/diet approach

Resistance Signals

2
Distracted by shopping during the call
Skepticism about cough being cured (previous failures)

Confusion Signals

1
Unsure about what tests are included in the 101 biomarkers

Topics Discussed

Diabetes Reversal Biomarkers Elderly Care Apollo Comparison Nerve Issues Sinusitis Dietary Fiber/Protein

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Just checking what the ad was about.
Discovery 2 neutral Sharing father's severe health struggles.
Pitch 3 neutral Surprised by the low cost and inclusion of consultations.
Closing 4 neutral Willing to review and discuss with family.

Call Transcript

Click to expand
Source File +919176742609 19-2-2026, 5-1-38pm.mp3
Transcript +919176742609_19-2-2026,_5-1-38pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20229