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Call Intelligence

Manimaran T with Suganya — Feb 18, 2026 18:04

Deal Lost Warm
Customer Manimaran T
Phone +919176660639
Rep Suganya
Team Sales
Date 2026-02-18 18:04
Duration 0:16
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityChennai

Call History

8 attempts
Total Attempts8
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time9.2 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
20.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Manimaran T. Coaching opportunity.

!

No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Manimaran T.

!

Low Performance: Suganya

Suganya scored 0.0/10 on call with Manimaran T. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Malayalam
Brand Awareness Lead
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type greeting
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:16 (17s)
Primary Language Malayalam
Secondary Language English
Code Switching None
Total Speaker Turns 6
Rep Words / Customer Words 3 / 3
Rep Longest Monologue 1s
Customer Longest Monologue 1s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Connection
The call connects but neither party can hear the other effectively, leading to a series of 'Hellos'.

Confusion Signals

1
Technical connection issues

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Repeating hello.

Call Transcript

Click to expand
Source File +919176660639 18-2-2026, 6-4-43pm.mp3
Transcript +919176660639_18-2-2026,_6-4-43pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20228