A
Call Intelligence
Manimaran T with Suganya — Feb 18, 2026 18:03
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Manimaran T.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Manimaran T. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Manimaran T. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/Tamil (Inferred from location and transcript)
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (15s)
Primary Language
Hindi
Secondary Language
Gujarati
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
5 / 7
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Rep attempts to speak
Rep tries to initiate the pitch with 'Aapne na' but is cut off by connection issues.
Confusion Signals
1
Repeated hellos
Topics Discussed
Greetings
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Repeated hellos indicating connection issues. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello
Speaker 1
1.53s
Hum.
Speaker 0
3.19s
Hello
Speaker 1
3.21s
Hello
Speaker 1
5.17s
Hello
Speaker 0
5.63s
Hello.
Speaker 1
6.31s
Aapne na
Speaker 0
8.15s
Hello
Speaker 0
11.35s
Hello
Speaker 0
14.23s
Hello