A
Call Intelligence
Manimaran T with Suganya — Feb 17, 2026 11:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Manimaran T. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:25 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 36
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Internal Approval
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
HR was not available yesterday
Sir nethu vandhu avanga available-aa illa Ma'am naan check pannen nethu innaikku vandhu touch pannuren Ma'am.
|
internal approval | Customer | Yes | empathy and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Implicitly discussed via the campaign source and previous context mentioned by agent. |
Key Moments
200:08
Customer explains HR unavailability
Identifies the current bottleneck in the sales process.
00:19
Customer requests 5:00 PM callback
Indicates high intent and provides a clear window for the next sales attempt.
Trust Signals
2
Lead provides a specific reason for delay
Lead suggests a specific time for follow-up
Topics Discussed
HR Confirmation
Follow-up Timing
Reminder Request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains the delay (HR unavailable) and suggests a better time. |
| Closing | 3 | positive | Agrees to the reminder call. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello Sir Manimaran Sir.
Speaker 1
2.65s
Manibaran
Speaker 0
4.33s
Indha Suganya sir Ivo-la irundhu sir HR kitta kettuttu confirm panrennu sollirundheengala sir.
Speaker 1
8.33s
Sir nethu vandhu avanga available-aa illa Ma'am naan check pannen nethu innaikku vandhu touch pannuren Ma'am.
Speaker 0
13.71s
Okay okay sir, ungalukku remind pannattumanga sir?
Speaker 1
16.23s
Aa sure sure.
Speaker 0
17.23s
Eppo sir remind pannattum?
Speaker 1
19.17s
Evening panneenga naan oru aindhu o'clock mela.
Speaker 0
21.67s
Evening five o'clock remind pannattumaa? Okay okay thank you.
Speaker 1
23.07s
Aa
Speaker 1
23.89s
Okay okay sir thank you.