A
Call Intelligence
Manimaran T with Suganya — Feb 14, 2026 15:13
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Value-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:59 (359s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
104
Rep Words / Customer Words
642 / 418
Rep Longest Monologue
30s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is expensive
Aa illa, adhu paathaa price expensive-aa? Eighteen thousand potturundhen illaiya?
|
price | Customer | Yes | value stacking | Good |
|
Utility of so many tests
enakku cover pandradhula enakku andha alavukku useful-aa irukkuma appadindradhu enakku theriyala
|
product_fit | Customer | Yes | benefit education | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Price_Sensitive | Primary product discussed, 105 biomarkers. |
| dexa scan | Rep | 2500.00 | Neutral | Upsell for bone density and body composition. |
Key Moments
400:32
Price Objection
Customer identifies the 18k price point as a barrier, shifting the call to value justification.
01:06
Corporate Reimbursement Mention
Customer reveals he needs HR approval, identifying the true decision-making process.
03:35
Consultation Inclusion Clarification
Customer confirms if consultations are free; this is a key value driver for him.
04:36
DEXA Scan Upsell
Agent successfully introduces an additional service and mentions the physical center location.
Discovery Questions
3
Q1
Adhu enna padhukkaagannu therinjukkalaamaa sir? (Can I know what it's for?)
Q2
Ippo eduthukkureengala sir neengal? (Are you taking it now?)
Q3
Neenga Chennai thaane sir? (You are in Chennai, right?)
Trust Signals
3
Asking detailed questions about follow-up doctors
Requesting WhatsApp documentation
Sharing office reimbursement process
Enthusiasm Signals
2
Agreement to Monday call
Interest in home sample collection
Resistance Signals
2
Price concern (18,000)
Uncertainty about the usefulness of so many tests
Confusion Signals
1
Clarifying if consultations are included in the price
Topics Discussed
AIWO 181 Package
Biomarkers
Omega Fatty Acids
Corporate Reimbursement
Cancer Markers
Vitamin Deficiency
Doctor Consultation
Dietician Consultation
DEXA Scan
Home Sample Collection
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming lead details. |
| Price Discussion | 2 | neutral | Questioning the 18k cost. |
| Value Pitch | 3 | neutral | Asking about follow-ups and specialist consultations. |
| Closing | 4 | neutral | Agreed to Monday follow-up. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.91s
Hello
Speaker 0
2.81s
Mr. Manimaran Ibo Medical Centerla irundhu call pannirukken sir.
Speaker 0
9.15s
Okay.
Speaker 0
9.87s
Neenga Ivo ondru ettuvum bed rest edukkuradhukkaaga form fill pannirukkeenga, adhu enna padhukkaagannu therinjukkalaamaa sir?
Speaker 1
14.95s
Aamaa aamaa.
Speaker 1
18.17s
Illa naan routine-aa oru rendu moonu years aachu oru checkup panni adhukkaaga worry pannirukkala.
Speaker 0
23.69s
Okay okay sir ippo eduthukkureengala sir neengal
Speaker 1
27.57s
Aa illa, adhu paathaa price expensive-aa? Eighteen thousand potturundhen illaiya?
Speaker 0
32.43s
Aama sir, idhula vandhu full body checkup sir idhu. Red test, urine test ellame idhula vandhurum. Advanced ella test-ume idhula vandhurum. Idhula full-aa cover aayidum sir. Mottam nootru aindhu moondru biomarkers idhula cover aagum. Included vandhu omega three, omega six fatty acid test idhula cover aayidum sir.
Speaker 1
36.93s
Aa
Speaker 1
39.73s
Aa
Speaker 1
46.29s
Aa
Speaker 0
51.51s
Adhu thaniya ungalukku report vandhurum idhu thaniya report vandhurum sir.
Speaker 1
51.87s
Thaniyaa.
Speaker 0
56.39s
Adhaan enna office-la?
Speaker 1
56.53s
Adhudhaan, enna office-la usually ellam pannuvaangannaakka namma test poduna oru pannirendu percent vandhu avanga adhula cover pannuvaanga.
Speaker 0
63.63s
Ippadi percentage discount solreengala sir?
Speaker 1
66.71s
Illa enga office-la bear panniruppaanga, naan pay pannidanum, avanga bear panniruppaanga, indha maadhiri irukku, okay okay check pannanum HR kitta.
Speaker 0
70.95s
Okay okay check pannanum.
Speaker 1
73.41s
Adhu plan vandhu avangakitta anuppi share pannunga.
Speaker 0
73.85s
Okay
Speaker 1
76.97s
Avanga accept panraangala illaiyengannu.
Speaker 0
78.63s
Okay sir, sample report naan ungalukku share pannattuma sir?
Speaker 1
82.63s
Enna Madam?
Speaker 0
83.37s
Illa, ungalukku ippo nee HR-ukku anuppuradhukku naan ennatha ungalukku kodukkanum?
Speaker 1
87.51s
Illai illai, enakku idhuthaan naan vachcha letter eduthuppen, adhu problem illai, yenna enakku vandhu andha evvalavu amount paarkkuradhukku appadindradhukkaaga dhaan naanu enquiry pannirundhen, angaye display vachchirundhen, naan paathutten amount.
Speaker 0
96.73s
Okay okay.
Speaker 1
97.29s
So naan mandaiyil thookkirathu thaan avarkitta ketkanum, am I eligible for that appadinnu sollittu, eligible-aa irundha naan ungalukku thiruppina.
Speaker 0
104.99s
Saringa sir okaynga sir indha test pathi sollattuma sir idhula ennenna cover aagudhunu sollittu
Speaker 1
110.71s
Adhu ippa neengale sollitteenga, enakku cover pandradhula enakku andha alavukku useful-aa irukkuma appadindradhu enakku theriyala, avvalavu test eduthu appadindradhu.
Speaker 0
118.81s
Kandippa useful-aa irukkum sir.
Speaker 0
121.41s
Yenna ippo ungalukku edhavadhu allergy symptoms irukkunna adhai neenga idhula paarthukkalaam. Tumor canal-la neenga future-la namakku cancer irukkuma illaiya appadindradhu namakku idhula therinjirum. Adhukkappuram vitamins deficiency irukka appadinu sollittu adhuvume therinjirum. Adhula padhinmoondru tests edukkirom sir vitamins padhinmoondru edukkirom naanga. Adhula endha vitamin deficiency ungalukku irukku appadindradhu adhula therinjirum.
Speaker 1
121.83s
Aa
Speaker 1
132.53s
Aa
Speaker 0
144.75s
STD panel vachu idhula cover aagudhu.
Speaker 1
145.99s
Sari ma'am, idhu onnu sollunga, okay test coverage-laam fine, neenga solra advance appadinnutteenga that is fine, ippa enakku suppose idhula vandhu some observations irukku vachukkongala andha report-la.
Speaker 0
147.21s
Ok
Speaker 0
151.31s
Ippa enakku
Speaker 0
155.57s
Okay
Speaker 1
155.73s
Ippa follow up vandhu porathu vandhu adhu oru specialist kooda thaan poganumaa illa general doctor? Appadillaam illa sir illa illa naan ungalukku
Speaker 0
160.13s
Appadillaam illa sir, illa illa naan ungalukku doctor consultation-um naangale koduthuruvom sir. Plus dietician consultation aama sir, dietician consultation naangal koduthuruvom. Ippo ungalukku endha maadhiriyaana diet venum, neenga endha maadhiriyaana diet edukkanum appadinnu sollittu ungal life style-ai change pannaradhukkaaga diet chart-ume ungalukku koduthuruvom sir. Full and full ippa neenga indha blood test neenga eduthutteenganna ungalukku doctor consultation koduthuttu aduthadhu neenga ippo eadhaavadhu ungalukku abnormal irundhaalum sari illainaalum sari aduthadhu ungal life style neenga eppadi change pannanum.
Speaker 0
190.13s
Ennennaalaam pannanum appadindradhu ellaathaiyume ellaame naanga cover panni koduthuruvom sir ungalukku.
Speaker 1
165.15s
Dietician-ku
Speaker 1
167.35s
Consultation
Speaker 1
177.85s
Ungalukku koduthurom.
Speaker 1
179.83s
Mm mm.
Speaker 0
195.39s
Mm enna maadhiriyaana food edukkanum exercise-la irundhu.
Speaker 0
198.97s
Dietla irundhu ellame ungalukku fulla idhula cover aayidum sir. Thanithaniya ungalukku consultationum vandhurum. Doctor consultation thaniya vandhurum. Dietitian consultation thaniya vandhuttu.
Speaker 1
203.25s
Sariyaa
Speaker 0
208.57s
Ungalukku diet chart avanga pottu kuduthuruvanga.
Speaker 1
209.03s
Ungalukku
Speaker 1
212.59s
But andha consultation charges-laam thaniyillaiya suppose?
Speaker 0
215.25s
Aaha adhukku ellame idhuleye included dhaan sir.
Speaker 1
217.99s
Include aayiduma?
Speaker 0
218.75s
Aamaa sir eighteen thousand irundhu oru blood test-ku mattum thaan.
Speaker 1
219.65s
Enakku andha PDF idhaan ennoda WhatsApp number adhula kaamichu vidureengala
Speaker 0
223.73s
Aa naan ungalukku paathalaam meanwhile.
Speaker 1
223.95s
Meanwhile naan Monday vandhu head guard-a check pannittu ungalukku solgiraen.
Speaker 0
227.65s
Okay okay sir, naan Monday oru afternoon maadhiri call pannattumanga sir?
Speaker 1
230.97s
Aa sure okay okay.
Speaker 0
231.99s
Okay okay sir, ippo ungalukku WhatsAppla share panren sir.
Speaker 1
235.45s
Coconut
Speaker 0
235.63s
Idhu illaama ungalukku dexter scan kooda irukku sir ungalukku adhu venumna neenga adhu kooda neenga eduthukkalaam idhu koodave serthu.
Speaker 1
242.19s
School-la irukku.
Speaker 0
243.43s
Dexas cancer adhu vandhu namma bonudaiya densityum muscles muscles adhukkappuram fat fatlaam irukkulla visceral fat adhu ellame andha dexas whole bodykkume naan sollittu irukken.
Speaker 1
247.91s
Athukkapuram
Speaker 1
253.25s
Aa.
Speaker 0
256.81s
Whole body-kkum andha X-ray scan eduthutta idhu ellame therinjirukkum yenna ippo niraiya vitamin deficiency varudhu vitamin D three insufficiency niraiya perukku irukku illaiya appa namakku bone endha maadhiri irukku namma bonoda density-laam eppadi irukkunnu check pannuradhukku full whole body-kkume.
Speaker 0
272.37s
Dexa scan-ume irukku sir neenga Chennai thaane sir.
Speaker 1
273.03s
Saanam
Speaker 1
275.95s
Sariyaa?
Speaker 0
276.53s
Aa MRC nagarla engaloda center irukku sir, neenga anga vandhutteenganna neenga DEXA scan kooda eduthukkalaam, adhukku vandhu irandu aayirathu aindhu maadhiri aagum sir.
Speaker 1
280.39s
Enna neenga Dexas
Speaker 1
283.19s
Aa
Speaker 0
286.77s
Adhukkume consultation doctor-ai kudukkuradhu.
Speaker 1
288.35s
Indha test edukkuradhukku neenga first sonneengala explain panneengala, andha test-ukku vandhu varanama illa veetla vandhu samples collect pannunga?
Speaker 0
294.07s
Adhukku vandhu veetlaye vandhu samples collect pannirukkaanga sir, neengal address koduthutteenganna veetla vandhu samples collect pannirukkaanga, idhu vandhu fastingla edukkanum.
Speaker 1
299.09s
Sample collect pannunga.
Speaker 0
302.39s
Blood sample urine sample yes sir fasting-la edukkanum pathu irandu irandu hours fasting edukkanum sir night ippa neenga morning vandhu oru ettu o clock neenga slots book panreenga appadinna night oru ettu ettu muppathi andha maadhiri neenga saappidanum.
Speaker 1
302.79s
Sample urine sample.
Speaker 1
304.89s
Aa.
Speaker 0
317.03s
Saappittuttu adhukkappuram edhuvume saappidakkoodaadhu. Saappidaama irundhuttu adutha naal neengal morning vandhuttu neengal ettu o clock illa ezhuvan o ungaludaiya convenience time edhuvum andha timeku edhuvum maadhiri neengal blood test eduthukkalaam sir. Naangale technicianslaam arrange panni anuppiduvom.
Speaker 0
331.67s
Consultation kooda online consultation-um available irukku. Ungalaala mudinja neenga direct-aa vandhuttu neenga consultation eduthukkalaam. Illa ennaala vara mudiyaadhu naan busy schedule-la irukken appadinnaakka online consultation-um kodukkurom sir.
Speaker 1
332.23s
Okay.
Speaker 1
343.81s
Okay.
Speaker 0
345.57s
Adhe adhe.
Speaker 1
346.41s
Sari okay neenga enakku Monday vandhu oru afternoon mela call pannunga naan confirm pannuren.
Speaker 0
351.93s
Okay okaynga sir okay.
Speaker 1
353.15s
Exactly discuss pannittu cover avvadhu alli and okay thank you.
Speaker 0
356.03s
Saringa sir, okay sir, thank you sir, have a good day sir.