A
Call Intelligence
Venkatesh with Suganya — Feb 19, 2026 20:41
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Venkatesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
19% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
5:10 (311s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
582 / 248
Rep Longest Monologue
38s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Value Proposition
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already took blood tests recently
Ippa naan already blood test ippa eduthuttenna enna pandradhu?
|
redundancy | Customer | Yes | pivot to consultation | Good |
|
What is the difference from my current doctor?
Avanga diet chart adhellam kuduppanga ungalidhula enna vithiyaasam neenga pannuveenga
|
value proposition | Customer | Yes | feature/benefit highlight | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Skeptical | Comprehensive blood test covering vitamins, hormones, and tumor panels. |
| cgm (continuous glucose monitor) | Rep | 6000.00 | Interested | 14-day monitoring device connected to mobile. |
| dietitian consultation | Rep | 1000.00 | Neutral | Individual consultations for reversal planning. |
Key Moments
300:53
Customer confirms Diabetes
Critical discovery that allowed the agent to pivot to the 'Reversal' pitch.
02:46
Recent Test Objection
Customer challenges the 18k package because he already has reports.
03:45
The 'Reverse' Question
Agent asks if he could reverse it with his current doctor; customer says 'No'. This is the turning point for value.
Discovery Questions
4
Q1
Enna purpose-kunnu therinjukkalaama sir?
Q2
Sugar irukku irukka illaiya?
Q3
Idhu enga irundhu neenga kooppureenga Chennaiya?
Q4
Ungalala reverse panna mudinjithaa?
Trust Signals
2
Shared specific medical history
Admitted failure of previous treatments
Enthusiasm Signals
1
Interest in 'reversal' vs 'management'
Resistance Signals
2
Redundancy of blood tests
Price of CGM for short duration
Confusion Signals
2
Initial purpose of the call
What 'Preventive Care' meant
Topics Discussed
Diabetes Reversal
CGM Technology
Blood Test Biomarkers
Diet and Exercise
Home Sample Collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Didn't initially understand who was calling or why. |
| Discovery | 2 | neutral | Shared his 20-year history with diabetes. |
| Pitch | 3 | neutral | Questioned the need for more tests when he just had some done. |
| Closing | 4 | neutral | Had to take another call. |
Call Transcript
Click to expand
Speaker 0
1.11s
Hello.
Speaker 1
2.35s
S.
Speaker 0
3.07s
Sir Mr. Venkatesh.
Speaker 1
6.39s
Oru.
Speaker 0
7.09s
Aa Suganya sir health advisor from IO Medical Center.
Speaker 1
12.07s
Okay.
Speaker 0
12.67s
Aa neengal indha site vandhu visit pannirukkeenga, specific health issues irundha health checkup pannuvaen andha maadhiri potturukkeenga, so enna purpose-kunnu therinjukkalaama sir?
Speaker 1
23.15s
Ennane theriyala neenga mottaiya enakku sonneenganna ennandhatha purinjukkiradhu enakku puriyalaingale.
Speaker 0
27.95s
Idhu vandhu I O Health Center Sir Preventive Care Center.
Speaker 1
30.53s
Aiyo
Speaker 1
32.15s
Adhaan enna Preventive Care Center?
Speaker 0
34.23s
Idhu ennanna ippo ungalukku diabetic irukkunnu vachukkongalen.
Speaker 0
40.07s
Illa diabetic irukku appadinna adhu vandhu reverse pannuvom, PCOD reverse pandradhu, fatty liver reverse pandradhu andha maadhiri pannuvom. Ippo ungalukku ippo sugar irukku irukka illaiya appadindradhu vandhu ippo theriyaadhu sir, for example-ku solren.
Speaker 1
53.05s
Sugar irukku.
Speaker 0
54.27s
Irukkungala appo neenga diabetic appadinaka adhu naanga reverse pannuvom sir.
Speaker 1
55.49s
Aa
Speaker 1
58.91s
Reverse panni vainga.
Speaker 0
60.45s
Aa diet koduppom, first blood test eduppom, endha alavukku vandhu ungalukku sugars irukku appadindradha paarthuttu doctor-ukku consultation koduthuttu CGM monitor irukku illaingala.
Speaker 1
70.93s
Mm
Speaker 0
71.31s
Adhu vandhu ungalukku fix pannittu adhu vandhu unga mobileoda connect panni koduthuruvom sir appuram dietician consultation koduthuttu ungalukku diet chart koduthuruvom.
Speaker 1
81.13s
Sari okay.
Speaker 0
81.77s
Andha andha diet kooda konjam supplements koduppom sir, neenga indha diet-a neenga correct-aa naanga kodukkura diet-a correct-aa maintain pannale ungalukku sugar vandhu reverse aayidum sir.
Speaker 1
92.93s
Saringa.
Speaker 0
93.77s
Aa
Speaker 1
94.57s
Idhu enga irundhu neenga kooppureenga Chennaiya indha oorla?
Speaker 0
96.37s
Chennai dhaan sir, Chennai dhaan sir.
Speaker 1
98.19s
Idhu enna home service-aa illa anga ungaloda idathukku varanumaa?
Speaker 0
101.45s
Illa idhu vandhu inga veetlaye vandhu technician vandhu sample collect pannippaanga neenga Chennaina doctor consultationku dietician consultationku mattum neenga centerku vara maadhiri irukkum sir
Speaker 1
107.01s
Aa
Speaker 0
113.51s
Athu
Speaker 1
113.55s
Seven
Speaker 0
114.49s
MRC nagarathula Santhome irukku illaingala?
Speaker 1
117.83s
Pan complete-aa ok evvalavu aagudhu idhukku?
Speaker 0
118.65s
Aamaa Sir evvalavu aagum?
Speaker 0
120.65s
Idhu vandhu motham ondru aindhu moondru biomarkers irukku idhula plus vandhu omega moonnu omega aindhu aindhu irukku fatty acids irukku illaingala.
Speaker 1
120.85s
Idhu vandhu
Speaker 1
124.11s
Aa
Speaker 1
128.07s
Aa.
Speaker 0
128.43s
Adhu idhukkooda cover aagum doctor consultation dietician consultation dietician chart adhu ellame idhukkoodaye ungalukku include aayidum sir motham enbadhu thousand varum sir idhu.
Speaker 1
130.59s
Aa Doctor.
Speaker 1
139.23s
Evvalavumaa?
Speaker 0
139.83s
Eighteen thousand sir, one eighty three biomarkers idhula cover aayidum. Ella advanced testsume ungalukku idhula cover aayidum sir. Tumor panel, tumor panel, vitamins, hormones, elements, steroid.
Speaker 0
153.73s
HTD panels, cardiac wrist marker, lipid profile, kidney profile, diabetic profile appuram hemoglobin death.
Speaker 1
162.95s
Idhellam neenga blood test solreenga.
Speaker 0
164.75s
Aamaam sir idhu ellame idhula cover aayidum.
Speaker 1
166.85s
Ippa naan already blood test ippa eduthuttenna enna pandradhu? Ippodhaan recently blood test eduthen naanu. Kidney, liquid profile, cholesterol ellame eduthu vachirukken naanu.
Speaker 0
173.95s
Profile
Speaker 0
176.69s
Okaynga sir, ellam neenga eduthutteenga, enakku vandhu ippo diabetic reverse pannanum appadinnaakka andha test report eduthuttu neenga doctor consultation-ku varanum sir.
Speaker 1
181.43s
Mm.
Speaker 0
185.65s
Doctor consultation-um dietician consultation-um eduthutteenganna avaru ungalukku solvaaru neenga eppadi vandhu reverse pannanum appadinnu sollittu ennennaalam pannanum eppadi exercise pannanuma enna pannanum appadindradhu doctor solluvaanga.
Speaker 1
185.75s
Mm.
Speaker 1
189.01s
Avarum.
Speaker 1
196.47s
Adhukku evvalavu aagum?
Speaker 0
197.83s
Doctor consultation vandhu aayirathu aayirathu aagum sir. Dietitian consultation vandhu aayirathu roopai aagum. Dietitian vandhu ungalukku consultation kuduthuttu ungalukku diet chart kuduppaanga. Ippa neenga diabetic patient appadinna adhukku etha maadhiri eppadi vandhu food edukkanum.
Speaker 1
212.53s
Illamma idhellam vandhu generally naangal ippo doctor paarkkirom enakku irubathi yearsa irukku sugar.
Speaker 0
217.09s
Okay okay.
Speaker 1
217.27s
Avanga diet chart adhellam kuduppanga ungalidhula enna vithiyaasam neenga pannuveenga
Speaker 0
222.13s
Neenga ippo doctorai paarthirukkeengala sir ungalala reverse panna mudinjithaa
Speaker 1
225.81s
Ennal reverse panna mudiyalaamma.
Speaker 0
227.71s
Aa okay.
Speaker 1
228.21s
Ippa neenga vera enna specific diet chartai vittuttu vera enna specificaa neenga panreenga?
Speaker 0
233.05s
Naangal vandhu indha CGM irukku illaingala, adhu ungalukku fix panni kuduthuruvom sir.
Speaker 1
237.71s
Aa, adhu evvalavu aagudhu adhukku?
Speaker 0
239.11s
CGM vandhu aaru aayiram something varum, adhu vandhu naangu naangu daysku vandhu adhu ungalukku fix aayirukkum, mobileoda connect panni koduthuppuvom.
Speaker 1
248.51s
Sari, indha naangu days-ku appuram.
Speaker 0
250.43s
Fourteen days andha fourteen dayskku ullaareye neenga endha maadhiriyaana food edukkanum endha maadhiriyaana food edukka koodaadhundradhu ungalukku adhuleye vandhurum sir. Neenga monitor pannikkalaam. Ungaludaiya sugar level vandhu eppa eppadi irukku? Ippa neenga washing pogumbodhu oru sugar level irukkum.
Speaker 0
265.91s
Walking pogathappa oru sugar level irukkum. Walking ponenganna ungalukku sugar eppavume kammi aagum. Neenga walking pogum podhu adhai neenga andha monitorla vandhu note pannikkalam. Andha maadhiri neenga ippo rice andha maadhiri eduttenganna sugar peak aagum.
Speaker 0
278.37s
Adhe neenga protein fiber andha maadhiri edutheenganna sugar peak aagaadhu, idhu ellaame neenga andha monitor vachu neenga use panni neenga monitor pannikka mudiyum sir.
Speaker 1
288.03s
Sari idhu vandhu only fourteen days-ku dhaan indha six thousand-ngala illa?
Speaker 0
291.73s
Aama sir, indha indha CGM udaiya rate vandhu adhudhaan, padhinaindhu dayskku, adhukkappuram thirumba venumna adhudhu neenga vera dhaan podanum.
Speaker 0
299.85s
Aana maximum neenga indha naangu years-la ungalukku learn pannikkalaam sir.
Speaker 1
301.13s
Indha fourteen daysla ungalai learn pannikkalaam sir. Kooppiduren irunga matha detailsla enakku WhatsApp panna ponga enakku mukkiyamaana call onnu varudhu naan ungalai naalaikku kooppiduren.
Speaker 0
308.11s
Okay sir okay sir en peyar speaking with
Speaker 1
309.73s
Ippo