A
Call Intelligence
Valli Natrajan with Suganya — Feb 19, 2026 20:58
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 3.0/10 on call with Valli Natrajan. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Valli Natrajan. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Valli Natrajan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
52% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (21s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No intent / Casual form fill
Illai summaathaan Ma'am fill pannen naan summaa I will just get back to you later.
|
no interest | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the form fill for AIWO 181 |
Key Moments
100:13
Customer Interruption
The customer shuts down the conversation immediately, labeling the lead as low-intent ('summaa').
Resistance Signals
2
Immediate interruption
Claiming the form fill was 'summaa' (just for fun/casual)
Topics Discussed
Form fill verification
Identity confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Discovery/Pitch | 2 | neutral | Interrupts to say the form fill was accidental/casual. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello.
Speaker 1
0.97s
Hello Miss Valli Natarajan.
Speaker 0
4.45s
Aamanga.
Speaker 1
5.15s
Aa, I am Suganya Ma'am, health advisor from Ayur Medical Center-la irukku.
Speaker 0
10.25s
Okay okay okay.
Speaker 1
11.13s
Indha form fill pannirukkeenga Ma'am idhu summaa dhaan.
Speaker 0
13.89s
Illai summaathaan Ma'am fill pannen naan summaa I will just get back to you later.
Speaker 1
18.65s
Okay okay.
Speaker 0
19.71s
Aa haa haa thank you.
Speaker 1
20.37s
Thank you.