A
Call Intelligence
Mithun with Suganya — Feb 19, 2026 20:41
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Suganya
Suganya did not attempt to close on call with Mithun. Coaching opportunity.
Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with Mithun.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Mithun.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
24 / 31
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
I am not in that locality I am in a remote village.
|
logistics | Customer | No | none | Poor |
|
Lack of interest
I am not interested thanks.
|
interest | Customer | No | none | Poor |
Key Moments
100:12
Immediate Rejection
Customer shuts down the call before the agent can explain the value proposition, citing location as the primary barrier.
Resistance Signals
3
I am not interested
I am in a remote village
I am not in that locality
Topics Discussed
Location
Interest level
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to name identification. |
| Introduction | 2 | neutral | Immediately shuts down the conversation citing location and lack of interest. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello
Speaker 0
1.03s
Hello
Speaker 1
1.95s
Hello
Speaker 0
2.07s
Hello.
Speaker 0
4.09s
Hello
Speaker 1
4.59s
Aa Mr. Mithun.
Speaker 0
6.27s
Yes.
Speaker 1
6.79s
I am Sujan as a health advisor from Ayuba Medical Center sir.
Speaker 0
12.07s
Ya ya I saw that ma'am I am not interested I am not in that locality I am in a remote village.
Speaker 1
17.61s
Sir
Speaker 0
18.89s
I am not interested thanks.
Speaker 1
20.81s
Okay okay sir thank you.