A
Call Intelligence
Shanker Krishnan with Suganya — Feb 16, 2026 11:10
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Shanker Krishnan.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Shanker Krishnan. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Shanker Krishnan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (14s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
22 / 2
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Agent Introduction
Agent identifies the company as Iber/Ayuga Medical Center.
Resistance Signals
2
Short responses
Lack of engagement
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers with a simple 'Hello'. |
Call Transcript
Click to expand
Speaker 1
0.07s
Ini.
Speaker 0
1.07s
Hello
Speaker 0
3.07s
Aa sir, good morning from Mr. Shankar.
Speaker 0
6.05s
Anshukanaya Sir Iber Medical Centeril ninnu kuppittirukken Sir.
Speaker 1
10.47s
Hello.
Speaker 0
11.27s
Ayuga Medical Center support engane sir?