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Call Intelligence

Ganga with Suganya — Feb 17, 2026 17:18

Deal Closed Hot
Customer Ganga
Phone +918943784225
Rep Suganya
Team Sales
Date 2026-02-17 17:18
Duration 1:16
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 17, 2026
Last CallFeb 17, 2026
Total Talk Time1.3 min
Rep Performance
9.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10

Active Alerts

1
i

Exceptional Performance: Suganya

Suganya scored 9.5/10 and closed the deal with Ganga. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo 181
Deal Value ₹22,400
Purchase Date Feb 17, 2026
Discount Offered 20.00%
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 23% into call
Pitch Approach Service Confirmation
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:16 (76s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 25
Rep Words / Customer Words 168 / 22
Rep Longest Monologue 11s
Customer Longest Monologue 2s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Other Confirming the appointment for the test booked through the school.

Key Moments

3
00:09
Brand Clarification
Agent clarifies 'AIWO' when the customer is confused, ensuring brand recognition.
00:40
Spam Warning
Agent warns that the technician's call might look like junk/spam, ensuring the customer picks up.
00:53
Fasting Instructions
Critical operational instruction to ensure the medical test results are valid.

Trust Signals

2
Immediate agreement to instructions
Confirmation of address already provided

Confusion Signals

1
Initial confusion over 'Aiva' vs 'AIWO'

Topics Discussed

Appointment Confirmation Technician Logistics Address Verification Fasting Requirements Urine Test

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slight confusion about the medical center name initially.
Instruction 2 neutral Agrees to all instructions regarding the technician and address.
Closing 3 positive Confirms understanding of fasting and urine test.

Call Transcript

Click to expand
Source File +918943784225 17-2-2026, 5-18-15pm.mp3
Transcript +918943784225_17-2-2026,_5-18-15pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20217