A
Call Intelligence
None with Suganya — Feb 17, 2026 15:00
Deal Lost
Cold
Call History
3 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Low Performance: Suganya
Suganya scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
10 / 18
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Customer asks 'Yaaru?'
Sets the tone of confusion/lack of brand awareness.
00:10
Cinema reference
Customer deflects the call by talking about a movie/cinema, indicating they are not taking the call seriously.
Resistance Signals
2
Immediate questioning of identity
Deflecting with humor/movie references
Confusion Signals
2
Yaaru? (Who?)
Vilakkaran yaaradhu theriyuma? (Do you know who the advertiser is?)
Topics Discussed
Identity verification
Cinema/Movies
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks who is calling. |
| middle | 2 | neutral | Customer makes a reference to a cinema/movie dialogue. |
| closing | 3 | neutral | Customer says 'okay' and ends the call. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello.
Speaker 1
1.17s
Hello
Speaker 0
2.57s
Yaaru?
Speaker 1
3.39s
Call pannirukkeenga.
Speaker 0
8.55s
Neenga kaalathukku devare.
Speaker 1
9.27s
Oru
Speaker 1
10.67s
Adhe
Speaker 0
10.79s
Idhu oru cinema.
Speaker 1
12.59s
Yaaru
Speaker 0
13.71s
Vilakkaran yaaradhu theriyuma?
Speaker 1
14.95s
Illaiyenga.
Speaker 0
16.27s
Sari okay okay vaanga number.
Speaker 1
16.29s
Sari okay okay.