A
Call Intelligence
Harish Ethiraj with Suganya — Feb 14, 2026 14:05
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Harish Ethiraj.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Harish Ethiraj. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct reference to lead source
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
31 / 8
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Intent Denial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not fill the form
Illa illa nodala sir.
|
identity/intent denial | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Referencing the form the customer allegedly filled. |
Key Moments
100:15
Customer Denial
The customer explicitly denies filling the form, leading to the immediate termination of the sales opportunity.
Resistance Signals
1
Direct denial of action (filling form)
Topics Discussed
AIWO 181 Blood Test
Form Fill Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening. |
| Rejection | 2 | neutral | Denied filling the form. |
Call Transcript
Click to expand
Speaker 0
2.29s
Hello
Speaker 1
3.41s
Mm sollunga.
Speaker 0
4.23s
Aa sir, good afternoon sir. Naan Suganya pesuren sir, IO Medical Center support teamla irundhu.
Speaker 1
9.43s
Okay.
Speaker 0
10.41s
Neenga Ivo onnu ettu ondru blood testukkaga form fill pannirukkeenga.
Speaker 1
15.81s
Illa illa nodala sir.
Speaker 0
18.03s
Okay okaynga sir.