A
Call Intelligence
A Murali Krishnan with Suganya — Feb 17, 2026 15:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with A Murali Krishnan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:00 (120s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
248 / 112
Rep Longest Monologue
18s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Fit
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price clarification
One eight-ungala? (Is it 8180?)
|
price | Customer | Yes | value stacking | Good |
|
Selective interest
I just check it out like what I need and what I do not need.
|
product_fit | Customer | Yes | flexibility | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 8180.00 | Neutral | Main product being sold based on the lead form. |
| omega 3 | Customer | -- | Other | Customer specifically asks for this component. |
Key Moments
300:41
Value Proposition Start
Agent lists the comprehensive nature of the test (153 parameters + consultations).
01:06
Price Disclosure
The price of 8180 INR is revealed, leading to customer clarification.
01:36
Specific Need Identified
Customer identifies Omega 3 as his primary interest, shifting the focus of the call.
Discovery Questions
2
Q1
Enna purpose-nu therinjukkalaamnga sir? (Can I know the purpose?)
Q2
Health concern edhavadhu irukkungala sir? (Do you have any health concerns?)
Trust Signals
2
Willingness to share WhatsApp for report
Specific interest in technical parameters (Omega 3)
Resistance Signals
2
Repeated questioning of the price
Stating he will check what he 'needs and does not need'
Confusion Signals
2
Initial audio/connection issues
Clarifying the price 'One eight?'
Topics Discussed
AIWO 181 Package
Omega 3 and 6
Blood test parameters
Doctor/Dietician consultations
Pricing
Sample reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Audio issues and initial confusion about who was calling. |
| Discovery | 2 | neutral | Directly answering questions about purpose. |
| Pitch/Price | 3 | neutral | Focused on the cost and specific Omega 3 inclusion. |
| Closing | 4 | neutral | Agreed to receive WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.01s
Sri Glyden aagi hello.
Speaker 1
1.31s
Hello
Speaker 0
2.95s
Hello.
Speaker 1
4.09s
Hello.
Speaker 0
5.25s
Hello
Speaker 0
7.83s
Aa sir Mr. Muralikrishnan, aa sir Suganya sir Ivo Medical Center support teamla irundhu neenga Ivo onnu aindhu ondru blood testukkaaga form fill pannirukkeenga. Annually blood test eduthukkiradha solli pottukkonga sir. Enna purpose-nu therinjukkalaamnga sir?
Speaker 1
7.97s
Sollunga
Speaker 1
9.17s
Aa sir Mr. Muralikrishnan.
Speaker 1
12.31s
Ellaam.
Speaker 1
13.49s
Sukanya Sir Ayub Medical Center support teamla irundhu.
Speaker 1
17.35s
Ini IVA one eight one testukkaaga.
Speaker 1
21.59s
Annually.
Speaker 1
24.67s
Ippa enna purpose-la therinjikkalaamanga sir?
Speaker 1
27.69s
Illa enna?
Speaker 1
29.05s
Puri illa.
Speaker 0
29.91s
Sir, puriyum illa, sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu sir, idhu
Speaker 1
33.09s
Sari.
Speaker 0
35.61s
Practice appo.
Speaker 1
37.95s
Rest of the total cost enna varudhu madam?
Speaker 0
41.77s
Idhula vandhu ondru aindhu moondru parameters varum sir, plus vandhu omega moonnu omega aaru fatty acid test irukku illaiya, adhuvum idhu kooda vandhurum sir. Adhukkappuram idhula vandhuttu doctor consultation, dietician consultation, dietician chart idhu ellame ungalukku idhuleye included aayidum sir. Idhukkaga neenga thaniya.
Speaker 1
51.93s
Doctor
Speaker 1
58.41s
Thagani thaganiyaa total cost enna varuthunga?
Speaker 0
62.07s
Total cost vandhu aindhu vandhu sir.
Speaker 1
65.75s
Eighty eighty zero.
Speaker 0
66.87s
Eight one eight sir.
Speaker 1
70.21s
One eight-ungala?
Speaker 0
71.35s
Aama sir, once neenga idha eduthutteenganna adhutha moondru years-ku neenga major-aa endha blood test neenga edukkira maadhiri irukkaadhu sir.
Speaker 0
79.15s
Mm.
Speaker 0
80.89s
Aamaa yennaa idhula vandhu
Speaker 1
81.03s
Aennaa idhula vandhu
Speaker 0
82.79s
Illa ungalukku sample report naan share pannattuma sir? Check panreengalaa sir.
Speaker 1
83.09s
Ippo ungalukku sample report
Speaker 1
85.71s
Panreengalaa Sir?
Speaker 0
88.51s
Ungalukku sample report naan share panni viduren.
Speaker 1
91.41s
Aa check pannunga.
Speaker 0
93.05s
Aa saringa sir ungalukku eadhavadhu health concern edhavadhu irukkungala sir
Speaker 1
96.39s
Illa illa illa, enakku vandhu andha O Omega three dhaan paakkanum.
Speaker 0
99.65s
Okay okay.
Speaker 1
99.97s
Ok ok.
Speaker 1
101.03s
Varala, neenga enakku anuppichidunga, adha paathuttu enna school-la contact pannen.
Speaker 0
104.35s
Saringa sir, okay, neenga Omega three mattum venumnaalum eduthukkalaam sir, neenga onnooru ettu ondru eduthutteenganna idhu kooda serndhe adhu vandhurum.
Speaker 1
105.65s
Velagathiri mattum
Speaker 1
112.09s
Illa purinju purinju neenga anuppichchinganna I just check it out like what I need and what I do not need. Okay okay.
Speaker 0
116.03s
Okay okay sir, I will share with your WhatsApp sir.
Speaker 1
119.15s
Thank you.