A
Call Intelligence
A Murali Krishnan with Suganya — Feb 17, 2026 15:48
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 1.0/10 on call with A Murali Krishnan. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with A Murali Krishnan. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with A Murali Krishnan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
English
Code Switching
None
Total Speaker Turns
3
Rep Words / Customer Words
1 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Background conversation
Customer is heard saying 'this is not it. we have to get out there', indicating they are occupied with another task.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is distracted, speaking to someone else. |
Call Transcript
Click to expand
Speaker 0
1.93s
this is not it. we have to get out there.
Speaker 0
6.31s
Hello.
Speaker 1
6.37s
hello.