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Call Intelligence
Vijay Bharadwaj with Suganya — Feb 16, 2026 17:24
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Vijay Bharadwaj.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Vijay Bharadwaj. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Vijay Bharadwaj. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
42% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:35 (36s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
48 / 25
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling/Busy
I'm sorry I cannot speak right now I'm travelling I'm doing that in Bombay only next week.
|
time | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Regarding blood test sir you fill the form. |
Key Moments
100:27
Customer Objection
Customer shuts down the conversation immediately due to travel, leading to a failed conversion attempt.
Resistance Signals
1
I'm sorry I cannot speak right now
Topics Discussed
Blood test form
Travel schedule
Mumbai location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Pitch | 2 | neutral | States he cannot talk due to traveling. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello aa sir good evening sir. Suganya sir Ayva Medicals ellaam support cheyyunnundu. Sorry.
Speaker 0
1.03s
Hello.
Speaker 0
1.97s
Hi sir good evening sir. Suganya sir Iva Medicals ellaam support cheyyunnundu.
Speaker 0
8.11s
Ivom Medical Team Sir.
Speaker 1
9.93s
Aa three three.
Speaker 0
13.29s
Hello
Speaker 1
13.45s
Hello.
Speaker 0
15.51s
Sir I am Sukanya from Aiva Medical Center support team sir. Regarding blood test sir you fill the form.
Speaker 1
19.15s
Regarding.
Speaker 0
23.53s
Aivo onnu ennittu onnu test forms.
Speaker 1
27.17s
I'm sorry I cannot speak right now I'm travelling I'm doing that in Bombay only next week.
Speaker 0
32.69s
Okay okay sir.
Speaker 1
33.63s
Aa