A
Call Intelligence
Rajesh Ganesh with Suganya — Feb 19, 2026 13:16
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.5/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Rajesh Ganesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Connected
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:48 (108s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
102 / 248
Rep Longest Monologue
6s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No immediate need/intent
Ippa test edhuvum panra idea illa maa.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health test/checkup | Customer | -- | Negative | Customer mentions he has no idea to do a test right now. |
Key Moments
300:09
Director Mention
Customer establishes a high-level personal connection to the company leadership.
00:57
Soft Rejection
Customer explicitly states he has no current plans to take a test.
01:32
Truecaller Feedback
Customer warns the rep that their number is showing up as 'Unwanted call', which explains previous 'Not contacted' statuses in CRM.
Trust Signals
2
Mentions knowing the Director (Sivasankaran)
Mentions knowing the Director's son-in-law's friend (Karthikeyan)
Enthusiasm Signals
1
Follows the brand on Instagram
Resistance Signals
2
Explicitly states no current intention to test
Mentions being busy in meetings previously
Confusion Signals
1
Truecaller ID showing 'Unwanted call'
Topics Discussed
Enquiry acknowledgment
Company Director (Sivasankaran)
T Nagar Office
Instagram following
Truecaller ID issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges enquiry but sets boundaries. |
| Middle | 2 | positive | Discusses personal connections to the company director. |
| Closing | 3 | neutral | Provides feedback about the company's Truecaller ID being flagged. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello
Speaker 0
0.71s
Hello aa
Speaker 1
1.41s
Hello sir Suganya sir Ivo-la irundhu.
Speaker 0
4.11s
Aa Ma'am naan
Speaker 1
4.81s
Aa
Speaker 0
5.59s
Sorry Ma'am naan actually just adhu enquiry dhaan paarthen.
Speaker 1
8.51s
Okay okay-nga sir.
Speaker 0
9.55s
Ma'am onnum illa avanga unga director irukkaangalla ivaru aamaa sir Sivasankaran saara Sivasankaran saar irukkaarungala
Speaker 1
14.63s
Aamaa Sir Sivasakkaran Saaraa?
Speaker 1
17.37s
Aamaam aamaam sir.
Speaker 0
18.25s
Saaroda secretary-oda avanga avangaloda father sorry son-in-law-oda friend ma'am naanu vera edhuvum illa.
Speaker 1
26.77s
Sunny illa secretary-na yaaru Surya Ma'am avaru?
Speaker 0
29.15s
Avaru
Speaker 0
30.13s
Illa illa avaru inga T Nagar office ippa pudhusa oru office open pannirukkaangalla ippa saar.
Speaker 1
34.19s
Aamaa aamaa.
Speaker 0
35.07s
Andha D Nagar office-la avanga irukkuranga, see adhu veliya sollikkavenaam, just actually avaru avangaloda thanneella Karthikeyan avanga friend naanu.
Speaker 1
42.51s
Okay okay okay sir okay.
Speaker 0
44.15s
Aama aama avanga just naan summa app avanga sollirundhaanga IO sir indha maadhiri launch panna poraangannu maadhiri sollirundhaanga.
Speaker 1
50.57s
Okay okay.
Speaker 0
50.97s
Naan just naan adhu munnaadiye naan Instagramla follow panni vachirundhen, enakku just update vandhuttu just naan pottu register panni vachirundhen.
Speaker 1
57.07s
Okay.
Speaker 0
57.29s
Ippa test edhuvum panra idea illa maa. Actually nee annaikku call pannumbodhu naan veliya irundhen. Oru meetingla irundhen naanu.
Speaker 1
62.09s
Okay okay adhanaala
Speaker 0
62.77s
Adhanaala solla mudiyala, naan paakkuren, naan suppose enakku idhu paakkanumnu idea irukkudhaan.
Speaker 1
67.51s
Okaynga sir okay.
Speaker 0
68.01s
Ungalukku naan paarthu suppose ideas update pannuven ma'am sarigala.
Speaker 1
71.07s
Saringa sir okaynga ma'am idhula.
Speaker 0
72.05s
Ma'am idhula neenga andha andha Truecaller ID irukkudhulla.
Speaker 1
76.33s
Aamaa aamaa sir.
Speaker 0
77.17s
Adhula vera edho varudhu neenga adhu edhavadhu name pottu register panni vainga indha maadhiri vandhuchunna yaarum phone attend panna maattaanga.
Speaker 1
82.85s
Enna sir varudhu Truecaller?
Speaker 0
84.09s
Adhu ondu second irunga naan adhu paarthu solliduren.
Speaker 1
86.47s
Okay okaynga sir.
Speaker 0
88.69s
Mm.
Speaker 0
92.79s
Unwanted call identification on also-nnu pottirukkudhu.
Speaker 1
95.49s
Unwanted call-nu varudhaa?
Speaker 0
96.65s
Unwanted call identification on also appadinnu varudhu.
Speaker 1
100.23s
Appadingala okay okaynga sir naan IT-la solittu check pannunga.
Speaker 0
101.17s
Aamaa aamaa, adhu konjam ennaalum paathu register padi vachukkonga. Aa okay sir, naan IT result check pannunga. Aa okay ma'am, okay okay okay. Okay sir, thank you sir. Okay thank you, thank you ma'am, thank you.
Speaker 1
106.97s
Okay sir, thank you sir.